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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by philipp

darefugee
darefugee
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Firefox crashes upon startup. Clean reinstall was no help.

Crash ID: bp-aebc2ecb-c510-4466-afb6-973602160913

Firefox crashes upon startup. Clean reinstall was no help. Crash ID: bp-aebc2ecb-c510-4466-afb6-973602160913

Chosen solution

hi darefugee, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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philipp
philipp
  • Moderator
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Chosen Solution

hi darefugee, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US