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Every site I log on to, it asks if I want to update my logon? I don't! How do I turn that off?

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  • 1 has this problem
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  • Last reply by FredMcD

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This started happening after I had a web browser hijacker that hijacked Windows Edge. My software company did a remote session and fixed that. But, if using Firefox, at every single site I go to, even yahoo email, it keeps asking me if I want to update my logon information. I have never seen it do that before, it is like it wants me to do that so it can see my new password????? I have no reason to update my logon info, and would do that myself as I feel necessary. I completely removed Firefox, went to Mozilla main site, and downloaded and installed the latest version of Firefox, and it is still asking everywhere I go. Do I have another bug in my system that is only affecting Firefox? Edge runs fine now, as does IE but I never use IE anymore. Please help. Robert

This started happening after I had a web browser hijacker that hijacked Windows Edge. My software company did a remote session and fixed that. But, if using Firefox, at every single site I go to, even yahoo email, it keeps asking me if I want to update my logon information. I have never seen it do that before, it is like it wants me to do that so it can see my new password????? I have no reason to update my logon info, and would do that myself as I feel necessary. I completely removed Firefox, went to Mozilla main site, and downloaded and installed the latest version of Firefox, and it is still asking everywhere I go. Do I have another bug in my system that is only affecting Firefox? Edge runs fine now, as does IE but I never use IE anymore. Please help. Robert

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What is your computer system and Firefox?

That is Firefox asking, yes?

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.