Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am trying to scan files into a website but firefox keeps saying I need to add on something please help

more options

I have been trying to get my Canon DR-C130 to scan items into a website but it keeps saying that I need to do an add on and I can not find the add on or not sure if it is the website please help

I have been trying to get my Canon DR-C130 to scan items into a website but it keeps saying that I need to do an add on and I can not find the add on or not sure if it is the website please help

All Replies (6)

more options

Are you scanning and saving the file - then uploading the saved file?

Or is that website using a process that would take the "scan" directly and creating a file itself? I never heard of that being done at any websites.

more options

What add-on?

more options

the-edmeister said

Are you scanning and saving the file - then uploading the saved file? Or is that website using a process that would take the "scan" directly and creating a file itself? I never heard of that being done at any websites.

I am trying to directly scan the file into the website and it is saying I need an add-on which I never needed before. I can scan the files into the computer then upload them into the website

more options

Sorry, I have never heard of scanning to a website directly. URL of that website? Maybe one of us can determine which add-on is needed.

"I can scan the files into the computer then upload them into the website" What's the problem with doing it that way? Other than having to do extra steps and the time involved.

more options

the-edmeister said

Sorry, I have never heard of scanning to a website directly. URL of that website? Maybe one of us can determine which add-on is needed. "I can scan the files into the computer then upload them into the website" What's the problem with doing it that way? Other than having to do extra steps and the time involved.

I work at a business and I would rather not waste time doing more steps than I need to. I do not know what the add-on is that I need. I'm just confused because it worked before this happened.

more options

I am at a loss.

Maybe you have the add-on and now it is disabled? See if this helps. https://support.mozilla.org/en-US/kb/add-on-signing-in-firefox