If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-": *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter