Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync not working

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

blahblah2
blahblah2
more options

I have two platforms, both are kept up to date:

Windows 7 Firefox 39.0

Fedora 20 Firefox 38.0.5

On both of them I have sync enabled. When I add a bookmark on one of the platforms the other one receives it. When I remove a bookmark on Windows, it's not being removed from Fedora. When I remove a bookmark on Fedora it's not being removed on Windows.

Could someone at least tell me how to debug this? I can't find any logs (are there any?), when force a sync nothing happens (the icon turns blue and starts rotating for a few minutes and then stops)

I have two platforms, both are kept up to date: Windows 7 Firefox 39.0 Fedora 20 Firefox 38.0.5 On both of them I have sync enabled. When I add a bookmark on one of the platforms the other one receives it. When I remove a bookmark on Windows, it's not being removed from Fedora. When I remove a bookmark on Fedora it's not being removed on Windows. Could someone at least tell me how to debug this? I can't find any logs (are there any?), when force a sync nothing happens (the icon turns blue and starts rotating for a few minutes and then stops)

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Type about:sync-log in the URL bar and hit Enter.

Error logs will be listed.

If there aren't any error logs, services.sync.log.appender.file.logOnSuccess can be toggled to true in about:config to get "success" logs to be generated.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved.

If you want then you can upload a recent log to this website if the log is too big to put in a reply.