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Lost sync information when Mozilla updated

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by ivanxos

ivanxos
ivanxos
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When I updated Mozilla all the information I had syncronized was erased therefore I can't set up the sync again with all the information I had. I'ts like all the sync info was already deleted from the browser after the update. I'd like to recover all that info because was really important and it was a lot. Thanks

When I updated Mozilla all the information I had syncronized was erased therefore I can't set up the sync again with all the information I had. I'ts like all the sync info was already deleted from the browser after the update. I'd like to recover all that info because was really important and it was a lot. Thanks

Chosen solution

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was.

There is a restore to previous version feature in your operating system that may be useful. Profiles - Where Firefox stores your bookmarks, passwords and other user data If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

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All Replies (2)

guigs
guigs
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Chosen Solution

Hi ivanxos, Unless you have a back up of the local profile, the data may not be backed up. It is possible to reattach the account to the profile that is current, but this does not guarantee all the data to be back as it was.

There is a restore to previous version feature in your operating system that may be useful. Profiles - Where Firefox stores your bookmarks, passwords and other user data If you right click on your profile folder and restore it to a version before the update, you may be able to recover the local profile data.

ivanxos
ivanxos Question owner
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Hi guigs2, It helped me, thanks for your answer and your time.