Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox 32.0.3 keeps trying to update plugins at startup

  • 4 replies
  • 7 have this problem
  • 3 views
  • Last reply by cor-el

more options

When I open firefox it opens a small box first that says it's checking for plugin updates. I can't make it stop doing that. I have gone to the plugin page and unchecked "automatically check for updates" box but it still does it. Any suggestions?

When I open firefox it opens a small box first that says it's checking for plugin updates. I can't make it stop doing that. I have gone to the plugin page and unchecked "automatically check for updates" box but it still does it. Any suggestions?

All Replies (4)

more options

Hi there,

I'm wondering if there's something funky going on with your Firefox profile that makes it not give up trying to update plugins like that. One thing you might want to give a try is Reset Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

That page I just linked to walks you through both what it does, and how to use it. Hopefully this will take care of that issue without creating any new ones. :)

Thanks!

- David

more options

Thank you David, I'll give that a try now...

more options

That fixed it, thank you so much!

more options

Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 15.0 r0
  • Shockwave Flash 14.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\