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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by guigs

Doug48
Doug48
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Firefox has been crashing on my pc for many weeks now. It happens when I switch to another login via the Norton 360 safe. Has anyone experienced this issue. Obviously I use the Norton toolbar as I find the Norton safe invaluable to store the many log-ins I use.

Firefox has been crashing on my pc for many weeks now. It happens when I switch to another login via the Norton 360 safe. Has anyone experienced this issue. Obviously I use the Norton toolbar as I find the Norton safe invaluable to store the many log-ins I use.

All Replies (3)

bkerensa
bkerensa
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Doug48
Doug48 Question owner
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Submitted Crash Reports Report ID Date Submitted bp-f118e94f-216c-40c8-be4f-f1bf92140818 18/08/2014 04:15 bp-280d9123-2b81-465c-b755-b9ea62140818 18/08/2014 03:51 bp-8a8b3749-bf06-43b0-9555-31f1e2140817 17/08/2014 21:10 bp-2a5a8b59-8cff-4142-aa0c-04f742140817 17/08/2014 17:00 bp-af7b1bfb-813c-4b31-b34d-5744a2140816 16/08/2014 14:30

guigs
guigs
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That signature is slightly entertaining. "UserCallWinProcCheckWow" and the bug associated with the crash is associated with Norton Confidential.

Another one is associated with Previewing in Adobe reader, but according to your description it is more likely the password storing software you are using.

I currently do not know if this will be fixed in coming versions, but I have added this thread to the See Also portion of the bug 812186....I apologize for the inconvenience.