Firefox cannot be started today, it keeps crashing when start it. I've tried start in safety mode, uninstall and reinstall.
I've tried the following: - Start it in safety mode, not work - Uninstall (all the firefox folder in appdata are also cleaned) and then reinstall it, not work - Download a portable version, not work - Start Windows in safety mode and then start firefox, not work
Here is the detail of the crash:
AdapterDeviceID: 0x677b AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1 AvailablePageFile: 10356572160 AvailablePhysicalMemory: 5091209216 AvailableVirtualMemory: 4003618816 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 45219840 BreakpadReserveSize: 37748736 BuildID: 20140506152807 CrashTime: 1401948787 EMCheckCompatibility: true Email: biluncloud@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1401945776 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x677b, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.921.5.0 D2D? D2D+ DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1256 StartupTime: 1401948786 SystemMemoryUsePercentage: 40 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 29.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: zh-CN
Now I cannot use my firefox anymore T_T. Please help.
Modified by feihu
Chosen solution
I read this since I first answered this thread. Digital Guardian is enterprise software that is only tested and compatible with Firefox ESR releases; currently Firefox 24.5.0. Future versions of Digital Guardian will have a better error message about this incompatibility, instead of crashing. But since your computer requires this software, you will have to install the Firefox ESR version, or get it from your system administrator.
Read this answer in context 👍 0All Replies (6)
Hello,
Please provide us with 5 latest crash IDs.
To view your crash reports from within Firefox:
- In the address bar, type about:crashes and press Enter. A list of links to your crash reports will appear.
- copy those Crash IDs starting with bp- as well as the date of submission and paste here in the reply box.
see this for more help: Mozilla Crash Reporter
Troubleshoot Firefox crashes (closing or quitting unexpectedly)
Hi,
These are the 5 crash IDs:
bp-17c49be4-7e7a-4ef3-86c7-5ec972140605 bp-6572553d-47b1-4718-a7c9-a86a72140605 bp-9a721198-1f90-4e17-b7df-72b0c2140605 bp-bf3447d1-b884-4b71-a83e-a79232140605 bp-dd0323d9-a05c-4cda-acdf-468f82140605
I found the similar bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1010493
In the bug, it is suggest to use ESR version of Firefox. But I have already tried, it didn't work.
Modified by feihu
All 5 of those crash reports indicate Digital Guardian dgapi.dll as the cause. Disable that program and see if Firefox will then start properly.
Thanks very much. I would ask our IT to help disable that. But I have another question, is it possible to contact Digital Guardian about this problem because I have seen several people have this problem. As Mozilla's influence, they might pay attention to solve this problem. And fixing the problem is the best solution. Thanks very much.
Chosen Solution
I read this since I first answered this thread. Digital Guardian is enterprise software that is only tested and compatible with Firefox ESR releases; currently Firefox 24.5.0. Future versions of Digital Guardian will have a better error message about this incompatibility, instead of crashing. But since your computer requires this software, you will have to install the Firefox ESR version, or get it from your system administrator.
Actually I have already tried the ESR version and it didn't work either. (As I pointed out in my first reply. )
I tried to remove the dgapi.dll, and firefox successfully started. Anyway, thank very much for the help.