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Why can't I recover my bookmarks after Setup new Firefox virgin Although I have Sync Key ?

  • 2 replies
  • 3 have this problem
  • 21 views
  • Last reply by cor-el

Assassino-Pain
Assassino-Pain
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Before I Change my old OS I created an account on Firefox Sync to backup my bookmarks, after Installing new OS windows 8.1 specifically and setup new Firefox virgin "29.0.1" then trying to retrieve my data using my Sync key I figure out that I can't because the system has changed , please I need support immediately.

Before I Change my old OS I created an account on Firefox Sync to backup my bookmarks, after Installing new OS windows 8.1 specifically and setup new Firefox virgin "29.0.1" then trying to retrieve my data using my Sync key I figure out that I can't because the system has changed , please I need support immediately.

Chosen solution

To access data that was stored using the old Sync version you would have to install a Firefox 28 version and restore your data from the Sync server. After having done this you can update to Firefox 29.0.1 and use the new Sync version.

See also:

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All Replies (2)

user633449
user633449
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Firefox Sync is not a Backup system, and was never intended to be used as one.

Also, it appears that you are running Firefox 21, not 29. Please update.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

To access data that was stored using the old Sync version you would have to install a Firefox 28 version and restore your data from the Sync server. After having done this you can update to Firefox 29.0.1 and use the new Sync version.

See also: