Firefox ერთობის განხილვა

A user I am servicing uses Firefox every day. They are on Windows 11. Every afternoon (sometimes at other times), Firefox stops working and loses its internet connection (everything else on their computer continues to be connected).  When they close and restart Firefox to reconnect, it then tells me the user that they are using an old profile and need to create a new one.  They're able to re-log into their Firefox account, which eventually resyncs all their data, but they then have to re-sign into everything, which is a major inconvenience.  The only workaround the I have found is to reinstall Firefox, ever time this happens which then allows the user to use all their settings until they have to repeat the process the next day (i.e., everything remains signed in and/or logging back in is easier than described above).

Dear Support Team,

I am currently experiencing a very frustrating issue with Firefox. I have been using it for many years, and it has always been my preferred and most comfortable browser for my daily work. I depend on it heavily, as all my bookmarks and other important information are stored there.

Over the past few weeks, Firefox has been crashing more than ten times a day. I have already tried all the troubleshooting steps suggested in forums and through AI-based support, but none of them have resolved the problem. I also attempted to install and use the Firefox Beta version, but the issue still continues.

In our environment, other users and devices are not encountering this problem, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please assist me in troubleshooting this issue? I have attached the error screen that appears after the crash along with the crash report for your reference.

No reports shows on about:crashes

Best regards

Firefox not responding. I have tried everything on the Help pages. I have tried reset of everything. I have uninstalled and reinstalled from scratch. Still: when I open it: Firefox does not respond. And everything else also is very slow then. In Windows joblist I can see Firefox with 7-15 threads. One of them "not responding". I have no problems with Chrome nor Edge - W11, 16GB Ram

Could someone please help me retrieve my crash report history? My Firefox crashes more than 10 times a day. When I check **about:crashes**, it doesn’t show any reports right now, although I saw some there a few days ago. Is there any way to recover those reports so I can submit them here for further guidance from experts?

Windows10 simply multiplies the numbers of active Mozilla Firefox Apps which are open. Every day for about two weeks I've been having to delete hundreds of Firefox Apps open in the Task Manager. So many open in a very short time it locks up the Win10 system. I've attached a pic

Win10 will no longer let me download & transmit a .jpg file, sorry

Watching a CNN video on YouTube Firefox suddenly freezes and does not accept any further actions. Even shutting down it will block the process and I need to use the "Shut down anyway" function. Similarly, Thunderbird will lock up in the middle of writing a response, but here it is just the window and I lose what I typed, but I can go back and push "reply" again and retype the answer. Whether these are down to similar issues I don't know. Obviously, this sounds like a graphics driver, so I made sure all updates are installed and there is no further update available for both, Firefox and Thunderbird as well as the system drivers. System: OS Name Microsoft Windows 11 Pro Version 10.0.26200 Build 26200 System Manufacturer Gigabyte Technology Co., Ltd. System Model Z890 UD WIFI6E System Type x64-based PC Processor Intel(R) Core(TM) Ultra 7 265KF, 3900 Mhz, 20 Core(s), 20 Logical Processor(s) SMBIOS Version 3.8 BIOS Mode UEFI Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.7 GB Available Physical Memory 15.2 GB Total Virtual Memory 39.5 GB Available Virtual Memory 18.7 GB Page File Space 7.75 GB

Any pointer is appreciated as this is really annoying. Thanks

I’m currently facing a very frustrating issue with Firefox. I have been using Firefox for many years, and it is my favorite and most comfortable web browser for my day-to-day work. I rely on it heavily as all my bookmarks and other important details are saved there.

However, over the past few weeks, Firefox has been crashing more than 10 times a day. I have already tried all the troubleshooting steps available in the forums and through AI support, but none of them have resolved the issue. I also tried installing and using the Firefox Beta version, but the problem still persists.

In our environment, other users and devices are not experiencing this issue, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please help me troubleshoot this issue? I am attaching the error screen that appears after the crash along with the crash report for you

AdapterDeviceID: 0x9bc8 AdapterDriverVersion: 30.0.101.3111 AdapterSubsysID: 86941043 AdapterVendorID: 0x8086 AvailablePageFile: 7602827264 AvailablePhysicalMemory: 5482582016 AvailableVirtualMemory: 138522402320384 BackgroundTaskMode: 0 BuildID: 20260216153405 CPUMicrocodeVersion: 0x100 ContentSandboxCapable: 1 ContentSandboxLevel: 9 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1772717547 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 6 GPUProcessStatus: Running GpuSandboxLevel: 2 GraphicsCriticalError: |[0][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=8.27141) |[16]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) |[17]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) |[18]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) |[19]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7757) |[20][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6517) |[21]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[22]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[23]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[24]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[25]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=27.6518) |[26]CP+[GFX1-]: IPC Channel is already torn down unexpectedly

(t=27.6543) |[27]CP+[GFX1-]: IPC Channel is already torn down unexpectedly
(t=27.6543) |[28][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=31.3125) |[14][GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7753) |[15]CP+[GFX1-]: CompositorBridgeChild receives IPC close with reason=AbnormalShutdown (t=23.7756) 

HeadlessMode: 0 InstallTime: 1772714308 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["Windows.Security.Integrity.dll","ondemandconnroutehelper.dll","wscapi.dll","linkinfo.dll","explorerframe.dll","dataexchange.dll","wshbth.dll","twinapi.dll","msimg32.dll","winmm.dll","AudioSes.dll","dbgcore.dll","dbghelp.dll","winrnr.dll","pnrpnsp.dll","wininet.dll","directmanipulation.dll","DWrite.dll","FWPUCLNT.DLL","urlmon.dll","Windows.UI.Immersive.dll","iertutil.dll","Windows.Globalization.dll","winhttp.dll","OneCoreUAPCommonProxyStub.dll","BCP47mrm.dll","InputHost.dll","textinputframework.dll","rasadhlp.dll","srvcli.dll","Windows.UI.dll","NapiNSP.dll","Bcp47Langs.dll","ktmw32.dll","wsock32.dll","MMDevAPI.dll","mscms.dll","ColorAdapterClient.dll","npmproxy.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","twinapi.appcore.dll","version.dll","winnsi.dll","WindowManagementAPI.dll","avrt.dll","taskschd.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","d3d11.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","wldp.dll","winsta.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","umpdc.dll","powrprof.dll","userenv.dll","sspicli.dll","profapi.dll","wintrust.dll","win32u.dll","bcrypt.dll","gdi32full.dll","cfgmgr32.dll","KERNELBASE.dll","ucrtbase.dll","crypt32.dll","msvcp_win.dll","bcryptPrimitives.dll","imm32.dll","rpcrt4.dll","user32.dll","nsi.dll","shlwapi.dll","imagehlp.dll","kernel32.dll","shell32.dll","setupapi.dll","SHCore.dll","sechost.dll","clbcatq.dll","ws2_32.dll","oleaut32.dll","combase.dll","advapi32.dll","gdi32.dll","msctf.dll","psapi.dll","ole32.dll","msvcrt.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]} NimbusEnrollments: 1-callout-contextual-chatbot-suggestion-treatment-a-rollout-v2:treatment-a-tab-switching-copy,ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout-v4:treatment-a-callout-badge,backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,client-side-sampling-of-performance-metrics:control,context-id-rotation-every-3-days:control,desktop-credit-card-autofill-global-enablement-rollout-release:creditcard-enable,desktop-release-rollout-show-relay-to-all-browsers-next-sign-up-modal-cta:next-sign-up-modal-cta,disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry:control,downsample-uptakeremotecontent-events-glean-feature:control,enable-nimbus-unenrollment-synchronization:control,encrypted-client-hello-fallback-mechanism:control,enforce-crlite-results-and-limit-use-of-ocsp-rollout:enforce,fast-udp-for-firefox-treatment-fast-udp-release-rollout:treatment-fast-udp,firefox-backup-feature-gradual-rollout:treatment,fx-accounts-ping-release-rollout-2:control,hnt-weather-with-location-selector-non-eu-expansion-asian-language-family:control,local-network-access-enablement-etp-stricr-147-148:lna-enabled,long-term-holdback-2026-growth-desktop:delivery,new-tab-149220260220204414-to-release-148:rollout,new-tab-content-ping-rest-of-world-rollout:treatment,pin-frequently-used-websites-promo-rollout-day-3-users-all-locales:rollout-branch,private-window-visual-refresh-rollout:control,rollout-sponsored-topsites-in-southeast-asia-and-hong-kong:control,set-to-default-hamburger-menu-rollout:treatment-c,smart-shortcuts-v3-lr2-no-lr-rollout:no-lr,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,upgraded-sidebar-rollout-without-messaging:rollout-treatment,vertical-tabs-promo-rollout-day-3-profiles-all-locales:treatment-a,visual-card-updates:updated,visual-search-rollout:google-lens-rollout,windows-ui-automation-release-rollout:rollout,enable-ohttp-for-mars-communications-on-release:control,introduce-search-on-new-tab-page-copy-in-countries-with-no-content-re-run:variant-a Notes: -L1000-W0000100-T1) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 2702 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1772717513 SubmittedFrom: Client SystemMemoryUsePercentage: 34 TelemetryEnvironment: 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Throttleable: 1 TotalPageFile: 10424705024 TotalPhysicalMemory: 8411439104 TotalVirtualMemory: 140737488224256 URL: about:newtab UptimeTS: 34.7427152 UtilityProcessStatus: Running Vendor: Mozilla Version: 148.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Last time the Fire Fox updates I noticed a weird change with the browser's behavior. the browser keeps crashing just anywhere I go! I keep losing my tabs and got kicked out of the browser losing the webpages where I was! Please fix this problem and for now at the moment I would be ok if I could go back to the last old version before that happen? I appreciate your help guys!

My Firefox tabs crash repeatedly even when I tried opening them in Troubleshoot mode. When I play videos in the browser, there's this stuttering, buzzing noise while the sound lags, too. Usually it's tabs playing YouTube videos that crash, but I've also had tabs crash when I try to open completely unrelated websites. I've disabled hardware acceleration, repeatedly cleared my cache, and even tweaked some of my GPU throttling settings, but nothing seems to help.

This has started a few days ago. I'm running Firefox Desktop on Windows 11. Browsing is perfectly normal, until I try to watch a video in full screen mode. It plays normally for a few seconds and then my whole system freezes, with no response to any action except for hard reset. This has never happened to me before, and all other browsers I try do not demonstrate the same problem. Is there any solution other than changing browser permanently?

Hello Firefox community,

Has anyone else been experiencing issues over the past week where Firefox suddenly closes on its own and then reopens with a message saying that something unexpected happened, along with an option to restore previous pages?

I’ve already tried reinstalling the browser, but the problem is still happening. Are there any known issues or suggestions on how to fix this? Any guidance would be greatly appreciated.

Thank you!

I have recently started getting the message "Gah Your tab just crashed" when using firefox W11 lenovo laptop Up to date with updates Started yesterday (26/2) Happens most of the time now Seem OK on another laptop