Hello! Thank you for reaching out, Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This could resolve your connection issue. If your issue persists, please send us a support request through the Get Help option found within the Settings of the VPN client. This way we will be able to further assist you with the resolution of this problem. Regards,