See if you have any Crash Reports on the '''about:crashes''' internal page". If they aren't in blue, click on each one that wasn't submitted to submit each of those crashes. Once they are submitted, open each report (which might take up to 5 minutes to get them to the "reading server"). Then copy'n'paste each Report ID# into the Reply box in this thread. -------- #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.