Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Facebook broken in Firefox 19.0.1, any ideas why?

  • 1 件の返信
  • 21 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Andrew

Fuse
Fuse
more options

When I am on Facebook in the new version of Firefox, my messages page comes up as a blank screen. Chat won't work either and the Edit drop-downs never load. It just keeps showing the loading symbol. Youtube videos won't play on Facebook either, which isn't as big of a deal. The videos play fine actually on Youtube though.

I've updated my computer, Firefox, and all of my add-ons, but the problem won't go away. Everything works fine in Safari; however, Safari isn't as secure as Firefox so I'd really rather not have to use it all the time.

If you have any idea what the problem might be and/or possible solutions, please let me know. Thank you.

When I am on Facebook in the new version of Firefox, my messages page comes up as a blank screen. Chat won't work either and the Edit drop-downs never load. It just keeps showing the loading symbol. Youtube videos won't play on Facebook either, which isn't as big of a deal. The videos play fine actually on Youtube though. I've updated my computer, Firefox, and all of my add-ons, but the problem won't go away. Everything works fine in Safari; however, Safari isn't as secure as Firefox so I'd really rather not have to use it all the time. If you have any idea what the problem might be and/or possible solutions, please let me know. Thank you.

すべての返信 (1)

Andrew
Andrew
  • Moderator
more options

I certainly know that Facebook made changes to their layouts. Have you tried clearing cache and cookies?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!