someone said they had that problem too. What did you do to fix it?

Sounds like you have hidden the Menu Bar (File, Edit, View, History, Bookmarks, Tools, Help) , see: <br/> http://support.mozilla.com/en-US/kb/Menu+bar+is+missing Navigation Toolbar (Back/forward, Refresh...Home, URL/Location Bar, Search Bar): Either click View > Toolbars, click on "Navigation Toolbar" to place a check mark OR right-click the Menu Bar, click "Navigation Toolbar" to place a check mark. See: <br /> https://support.mozilla.com/en-US/kb/Back+and+forward+or+other+toolbar+items+are+missing http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar http://kb.mozillazine.org/Toolbar_customization http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox http://support.mozilla.com/en-US/kb/Navigation+Toolbar+items Bookmarks Toolbar: Same procedure as Navigation Bar except click "Bookmarks Toolbar". Also see Full Screen Mode if you have no Toolbars or Tab Bar: Press F11 (F11 is an on/off toggle). See:<br /> http://kb.mozillazine.org/Toolbar_customization_-_Firefox#Restoring_missing_menu_or_other_toolbars ------------------------------------------ You need to update your plug-ins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins: * Adobe PDF Plug-In For Firefox and Netscape 8.2.3 * Shockwave Flash 10.1 r53 Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/ *'''Note: plugin check page does not have information on all plugin versions''' #'''Update Adobe Reader (PDF plugin):''' #*From within your existing Adobe Reader: #**Open the Adobe Reader program from your Programs list #**Click Help > Check for Updates #*Download complete installer: #**Use Firefox to download and SAVE the installer to your hard drive from the link in the article below #**On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button #**If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download". #**Click "Save to File"; save to your desktop #**After download completes, close Firefox #**Click the installer you just downloaded and allow the install to continue #***Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator" #*See: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader #*After the installation, start Firefox and check your version again. #'''Update Shockwave Flash''' #*Use Firefox to Download and SAVE to your hard drive (link in article below) #*After download completes, close Firefox #*Click on the file you just downloaded and install #**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator" #**Note: Most browsers other than IE will also get updated with this one download #**Note: To update IE, same procedure but use IE to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe #*After installation, restart Firefox and check your version again. #*Download link and other information: https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash