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Error message when trying to import a security certificate from AVG

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 826 回表示
  • 最後の返信者: Toad-Hall

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Recently had an issue where no email from my Gmail account would download. Traced it to the AVG Email Shield, turned it off and emails are working again.

Checked with AVG and the solution is to import the Email Shield Security Certificate into Thunderbird. Tried that with no luck. I keep getting an error in Thunderbird - "This personal certificate can't be installed because you do not own the corresponding private key which was created when the certificate was requested."

I created the certificate on the same computer I am trying to import it to. AVG says all the steps are right and it's a bug in Thunderbird.

Any help?

Recently had an issue where no email from my Gmail account would download. Traced it to the AVG Email Shield, turned it off and emails are working again. Checked with AVG and the solution is to import the Email Shield Security Certificate into Thunderbird. Tried that with no luck. I keep getting an error in Thunderbird - "This personal certificate can't be installed because you do not own the corresponding private key which was created when the certificate was requested." I created the certificate on the same computer I am trying to import it to. AVG says all the steps are right and it's a bug in Thunderbird. Any help?

選ばれた解決策

Did you do this:

  • enter AVG, Menu, Settings, Components, Email Shield - Customize, SSL scanning, then export Certificate

In Thunderbird :

  • Menu icon > Options > Options > Advanced > 'Certificates' tab
  • click on 'Manage Certificates'
  • select' Authorities' tab
  • click on 'Import'
  • select the exported certificate from AVG
  • click on all the OK's

if it already installed AVG certificate, delete it first, then import again

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選ばれた解決策

Did you do this:

  • enter AVG, Menu, Settings, Components, Email Shield - Customize, SSL scanning, then export Certificate

In Thunderbird :

  • Menu icon > Options > Options > Advanced > 'Certificates' tab
  • click on 'Manage Certificates'
  • select' Authorities' tab
  • click on 'Import'
  • select the exported certificate from AVG
  • click on all the OK's

if it already installed AVG certificate, delete it first, then import again

この投稿は Toad-Hall により に変更されました

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Then restart Thunderbird.

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Thank you!

It worked, had to delete the existing AVG certificate a few times before I could import the new one.

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Good to hear all is now ok :)