What's your computer system and Firefox version?
Start Firefox in Safe Mode {web link} by holding down the
<Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click
Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data.
We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10
crash reports, and copy them. Press the Reply
button. Now go to the reply box and paste them in.
-
For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++
If you can't get Firefox to open, you will have to do
this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer.
Note: You may have to enable Show Hidden
Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most resent 5-7 File Names in the folder.
Post the information in the reply box.
What's your computer system and Firefox version?
-----------------
[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the
'''<Shift> ''(Mac=Options)''''' key, and then starting Firefox.
A small dialog should appear. Click
'''Start In Safe Mode''' (not Refresh).
Is the problem still there?
While still in Safe Mode
In the address bar, type '''about:crashes'''<enter>.
'''Note:''' If any reports do not have '''BP''' in front of
the numbers/letters, click it to submit them.
'''The crash report is several pages of data.'''
'''We need the report numbers to see the whole report.'''
Using your mouse, '''mark''' the most '''resent 7 - 10'''
crash reports, and '''copy''' them. Press the Reply
button. Now go to the reply box and '''paste''' them in.
;[[Image:aboutcrashesFx29|width=500]]
For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++
If you can't get Firefox to open, you will have to do
this the hard way.
'''https://support.mozilla.org/en-US/kb/mozillacrashreporter'''
Open the file browser / explorer on your computer.
'''Note:''' You may have to enable '''Show Hidden'''
'''Folders / Files.''' Enter this in the address bar;
'''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
'''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
'''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted
'''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted
'''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted
Copy the most resent '''5-7 File Names''' in the folder.
Post the information in the reply box.