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Backend service request failed message?

  • 3 risposte
  • 1 ha questo problema
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  • Ultima risposta di Andrew

tim117
tim117
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I wanted to buy a firefox VPN subscription but the payment screen wouldn't let me change my card. And in my firefox account, there was nothing about payment options or anything. So I deleted my account and signed up again with the same email address but now I get this screen when logging into firefox VPN website to buy a subscription.

Im on the link: https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI

I wanted to buy a firefox VPN subscription but the payment screen wouldn't let me change my card. And in my firefox account, there was nothing about payment options or anything. So I deleted my account and signed up again with the same email address but now I get this screen when logging into firefox VPN website to buy a subscription. Im on the link: https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI
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Tutte le risposte (3)

Andrew
Andrew
  • Moderator
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Do you still have your existing Firefox Account/ Mozilla VPN account?

What is the country of the address associated with the credit card? Can you also try clearing your cache and cookies and disabling add-ons to see if it helps?

tim117
tim117 Utente che ha posto la domanda
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Yes. Netherlands. Im using revolut and when I tried the first time my phone asked me for verification through the app but then my phone died.

Basically I need stripe to re-request card authorisation but I couldn't change the payment settings anymore but now I think the backend services and stripe disagree with something.

Andrew
Andrew
  • Moderator
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If you have an active subscription, contact the Mozilla VPN team directly:

Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

Please note: Mozilla VPN is only available in: the US, the UK, Canada, New Zealand, Singapore and Malaysia. If you card is not associated with one of these countries, your payment will be rejected.