Thunderbird Community Forum

Why can't I retrieve a website that I am directed to in a Thunderbird email? Usually the website is in "blue" and can be retrieved by a simple click, these are just in black.

I have Thunderbird 102.15.1. I can receive emails from my Hotmail account (set up as POP3), and up until 22/09/2024 I could also send emails through Hotmail.

At some point after 22/09/2024 I am no longer able to send emails through Hotmail.

I have the following setting for the outgoing server (SMTP) (which worked fine until 22/09/2024):

Description: hotmail server name: smtp.office365.com Port: 587 Connection security: STARTTLS Authentication method: Normal password

When I try to send an email I get the following message:

 "Enter your password for adriharp@hotmail.com on smtp.office365.com:"

with the password dialog box underneath.

If I change the authentication method to OAUTH2 for the outgoing SMTP server, I very briefly see the "enter credentials" screen flash up, then the Sending message box appears and Thunderbird hangs until I hit the Cancel button. If I leave it to run, I get this message:

 "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again."

If I try to generate a new app password in my Microsoft account and enter this with the outgoing SMTP server authentication set to Normal Password, I get this message:

 "Login to server smtp.office365.com with username adriharp@hotmail.com failed."

I use OAUTH2 authentication for the incoming Hotmail server (SSL/TLS on outlook.office365.com). This works fine.

My questions are: - does anyone know why this change happened in the last few weeks ? - how can I change my settings in Thunderbird (and/or Microsoft Hotmail a/c) to send emails via my Hotmail account ? - do I need to upgrade Thunderbird to send emails via my Hotmail account ?

I am running Windows 7 on this laptop so I think my options to upgrade are limited to 115.10.01.

Thanks for your help.

My name is Raymond Timber, and I’m a DoD Contractor with DISA J6 in Hampton Roads. Could you please provide me with the latest copy of the TAA Compliance document? I need it to request an updated version of Mozilla Thunderbird 128.x ESR. My contact info is Raymond.timber.ctr@mail.mil

I am using Firefox 130.0, 64 bit, with Duckduckgo search engine and TB 128.0.3. I have six email accounts with my Internet provider CTI. I use the same password to log into CTI. I select: "Enter your password for (account name) on mail.pa.net." I select: "Use Password Manager to remember this password." That one login activated all six of my accounts. Using earlier versions (V28) of TB, I logged into only one account on CTI and all six accounts activated and remained active until I logged out at the end of any session with CTI. Now the passwords must be entered individually for all six accounts and each account times out after a few minutes of inactivity, then I have to relogin for each account. What happened between V28 and V 130 to change that procedure and can I fix it? CTI explains they did not change anything on their end. Thank you, D. Gordon

I have installed T'bird in a new replacement pc and also added my two accounts. However, I now need to include my many Local Folders using Profile Folder information from the old pc.

Should I delete all the account information I have installed in my new pc T'bird prior to installing the Profile Folder copy? Thanks Ron

One of my inbox and sent folders (for one particular email address) lost most of its contents. I was able to recover the contents of the inbox folder by using "repair" under "properties" of the folder, but it didn't work for the sent folder. I've tried importing and restoring backups to no avail. I noticed a big change in the size of the folder in a series of Acronis backup files, but can't seem to bring the contents of that backup into Thunderbird. I've tried creating zip files and importing, but nothing works.

I am confused by Local Folders and have never deliberately used them.

Due to a problem with sending outlook emails I have removed all the accounts and reinstalled Thunderbird but first in the list is Local Folders - which maybe preventing me seeing all in boxes unified - so how do I get rid of the Local Folders accounts or atleast make it the last in my long list of email accounts?

Some help regarding sending from Outlook.com accounts willl also be welcome - but I seem to have a Microsoft problem as Hotmail emails are being sent without problems.

I am not IT competent.

Good morning, I am a cave man when it comes to all things computer so please bear with this simple question. Opened up T-bird e-mail and got a message that the monthly releases are not considered to be stable for general use and to download the latest stable version of T-Bird as it looks like something new was released in the last week? Would it be as simple as downloading the latest version/update? Will it be safe to do this or alter anything else on my computer besides going from the beta version to the latest stable version? Sorry for the trouble, but a little anxious downloading something that I'm not sure of. Thanks very much for the help.

Tony

I DON'T want my email account password to be saved anywhere in Thunderbird and I DO want to have to enter the password each time I start up Thunderbird anew. However, my password is being retained. I've deleted the password entry from Settings & Saved Passwords but seem to have to do that every time before I close down. Where/how can I ensure I have to enter my hotmail password each time I start up Thunderbird please?

I'm about to find a new mail client...now when I manually try to download my mail from ANY outlook server I get a certificate warning that when I try to get or make an exception since I've had these outlook email addresses for eternity, won't cooperate. it says "you are about to over ride how Thunderbird identifies this site. legitamate sites such as banks, stores or other public sites will not ask you to do this." then shows the location of outlook.office365.com:993 and says " this site attempts to identify itself with invalid information." then says "unknown identity" "the certificate id not trusted because it hasn't been verified as issued by a trusted authority using a secure signature" then asks if I want to permanently store this exception but when I click "confirm security exception" it apparently doesn't work because I still keep getting that message... Oh and I can go through a browser and Windows mail and they both work just fine. It's only through thunderbird I have these issues..help

My Thunderbird has suddenly become corrupted and I can't read my emails. I enclose a screenshot of a message which I am presently unable to delete.

Can anyone help please?

jack

As of September 30 my email password seems blocked - cannot receive or send emails I have an account with Microsoft - I pay $19.95 per year, have a microsoft password

My Thunderbird Email was on auto password sign in when I would boot up, a couple of days while in start up mode on my computer my area had a blackout. When the power supply returned my Thunderbird Email would not start up and requested my password which I have forgot as it is a while since I last used it. Could someone please advise how do I reset my password in Thunderbird... Thank You Derek

Suddenly many messages to me from all sorts of different senders are coming up as being sent by me to me.. If I reply it is working to the correct email. This is getting worse rather than better...... We are using "MAC Book"

We cannot understand why this is suddenly happening.

Karen Philippson Pollock

Dear Thunderbird team I am an avid user of TB (home desktop Windows PCs), but I have been resting on my laurels on v78 for a few years now. I know, shame on me. I would like to upgrade to a stable "modern" release (emphasis on "stable" please). Can you please advise if I should aspire to end up on 115 or 128, and how I might get there ? From reading some older blogs, there is advice that says.... first go to v91, then v102, then v115, and so. That seems a bit tortuous, but I am happy to do so if that is still the recommended approach.

Also, can you advise on how I manage my Profile through all this, do I need to do various exports/imports as I move through these different versions, etc.

Many Thanks

Hi all, Microsoft required upgrading Outlook mail account to 2step authentication from normal password. I followed all the instructions after that to connect Thunderbird, both 1) Server setting and 2) Outgoing Server SMTP here: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

Since I did, Thunderbird will no longer connect and retrieve mail. It just hangs.

Is there a conflict as I am still using a POP Outlook account? Meaning do I need an IMAP setup? I'm really, really tech illiterate, so dumb it right down for me, please.

Here's what I've done to try to resolve my issue: - Looked up this help article on support.mozilla.org - My precise problem matches "IMAP/POP3 work, but SMTP does not work" and it's for a personal account so I go visit this article on the hellish ever-changing landscape that is The Microsoft Knowledgebase - All of the server connection settings (address, port, TLS flavor) match - ... but Microsoft wants me to use either "Modern Auth / OAuth2" (other methods are being depreciated), neither of which seem to be available in Thunderbird. - This seems strange since the account itself is using Oauth for the IMAP connection. Why isn't it an option for SMTP? - I try to work around it by creating a new app password on my Microsoft account... - I still get an error telling me to enter a new password (with the checkbox to save in password manager)