Thunderbird Community Forum

How do I set up Thunderbird so that no incoming email is automatically diverted to my spam folder?

I like TB flagging incoming emails that it thinks is spam, but I don't want TB to automatically divert any emails into the Spam folder. Is this possible?

I use four email accounts on TB. I'd like to set this up for all four accounts.

I'm running the current 157.0.1 release on Windows 11, and specifically am having my emails from the AP be sent to spam even though I have a specific filter set to tag them. I feel as if the filter itself is set up properly because when I manually run it the messages will be moved from the spam folder to the inbox and tagged accordingly.

The one thing sticking out to me is these emails are being forwarded through my relay account. I've tried changing the filter to work based on the relay address, but again it only works when I manually run it. I've also tried setting the filter to run both before "and" after spam classification, but neither option works. Ideally the filter would work without me having to go to my spam and run it, and even then I'm wondering why the spam filter hasn't learned by now that those email belong in my inbox.

I'd appreciate any help or solutions; I'm not an email power user or networking wiz though so please try to keep it as dumbed down for me as possible!

Hello Thunderbird Support,

I am using Thunderbird with an email account hosted by Webhosting UK (webhosting.uk.com).

I am experiencing an issue where legitimate emails, including booking notifications, are repeatedly moved to the Spam/Junk folder.

When I mark these messages as "Not Spam" and move them to the Inbox, they return to the Spam folder after some time.

I have already checked with my hosting provider and confirmed that the issue is not related to the hosting service.

Could you please provide a Thunderbird configuration guide or help me understand the correct settings to prevent legitimate emails from being repeatedly moved to the Spam/Junk folder?

I would appreciate step-by-step instructions on how to resolve this issue permanently.

Thank you for your assistance.

Hello,

I hope you are doing well.

I have another issue with Thunderbird. It labels many legitimate emails as spam, and they stay in my inbox.

How can I search for and find these messages in order to remove the spam label?

Thank you in advance!

Hello,

I hope you're doing well.

I noticed that in Thunderbird, my Yahoo account has both a Bulk and a Junk Spam folder. My Yahoo account online and in the app only shows one Spam folder for all such messages.

How can I ensure that I only have a single Spam folder, as is normal? I want to keep mail organization as simple as possible.

Thanks in advance!

I get your begging for money, you are obviously young, I have donated more money to you already than all my other email providers combined, period, you will allow me to move , remove as much as I want or I can delete you and you lose any future donations, but ticking me off with this we think this is junk crap trying to get more money from me only makes me want to DELETE YOU YOUNG PEOPLE, you act just like your buddy Google, lmk Anthony, or stop the bs

After first pressing "Mark" (K), the shortcut keys for "Mark as Junk" (S) and "Star" (S) are the same. Previously, the shortcut key for "Mark as Junk" was (J). Please make the necessary corrections.

最初に「マークを付ける」（K)を押してから、「迷惑マークを付ける」（S）と「スターを付ける」（S)のショートカットキーが同じです。 以前は迷惑マークのショートカットキーは（J)でした。

修正願います。

Guten Tag, wie kann ich Einträge in "Täglicher Spambericht Mailbox....", wieder herstellen. Es wird immer nur die Mailadresse des Absenders angezeigt, nicht die Nachricht. Danke für eine Rückmeldung. MfG. K. Artschwager

My "Bulk Mail" folder is not where it belongs, it is attached to a sub folder of a personal folder. I would like to get it move back to it's original location, or under trash, but all attempts have failed. Than you.

Outlook.com quite frequently move 2FA emails to my "Junk eMail" folder on the server, so after not finding it in my Inbox, I'm forced to log on to Outlook.com to check my Junk eMail folder.

How can I force Thunderbird to pull emails from the Junk eMail folder on the server?

TIA

First some feedback on your website, the URL is https://support.mozilla.org/en-US/questions/new/thunderbird/form If you are going to present the user with a list to select from, as you do in your selection list, "Which topic best describes your question?" ALWAYS present the user with an OTHER option. Despite you ego, thinking you can cover all the bases that a user will want to send you a message about, YOU CAN'T!!! Make sure ALL selection lists have an Other option on your website.

My version to Thunderbird, 140.9.0esr (64-bit), running under Linux (OpenSuSE 15.6) has developed a problem with the Trash folder. Despite the fact that I am deleting email messages or moving them to the Trash folder, nothing is showing up in the Trash folder, even though the messages do seem to be getting deleted or moved from the source folder. Also the Trash folder is always showing me I have 99 unread messages in it.

I have tried to repair the Trash folder, but no joy. So how do I determine what's bugging my trash folder, and how do I get it to behave itself once again? Thanks in advance for all thoughtful replies and responses!

Marc...

People I frequently get email, whose email addresses are in my address book keep getting placed in spam. I thought this wasn't supposed to happen. I have to go through my spam folder every day looking for legitimate emails from people I know.

Emails from my partner, who has a very simple gmail address, ALWAYS go to the spam folder, despite weeks of clicking "Not Spam" for every single one of them, and whitelisting the address on both the Collected Addresses and Personal Addresses books.

I leave Thunderbird running on my computer at home to do filtering and to handle spam. My account is an IMAP account. I often get a dialog box saying "Applying filter [name of filter] failed. Would you like to continue applying filters?" When this dialog box has not been dismissed, filters (and handling spam) seem to halt. Until the dialog box is dismissed.

That's not the desired behavior IMO. I'd like for TB to continue applying filters no matter what, and to (perhaps) log the failure in the log file.

Am I missing a setting that does this? If not, can we change the default behavior so that spam filtering does not halt (maybe with an error message in the log file) ?

TIA!

tech details: MacOS 15.7.2, Thunderbird 153.0.1 (aarch64)

hello togehther, im using thunderbird for over ten years. In all that time i never deleted my trash, because it was very helpful to have acess to all the mails and data

this morning there was the notice that there is not enough space to get the new mails from the server, so i started to delete some of the oldest mails.

since then i don´t know why, the programm is very slow when you delete a mail, it takes ca 5 seconds to work again. the delete mails can not be found in the trash and all the old deleted mails can also not be found in the trash

also thunderbirds often hangs up now an needs a restart.

there is a file trash.sbd with 1,7 GB but theres also a file only named trash which has 17 GB so i think the mails are still there

I have 2 email accounts accessed by thunderbird, after the last update it appears that the secondary account is sending the incoming messages directly to the trash folder can you look into this or can I revert to the previous version?

I read that "Once a message is marked as junk, it will disappear from the main inbox view and be relocated to the specified junk folder." However, that does not happen. Once I mark a message as spam, it just has a red mark next to it and I have to go to Tools and have it "delete mail marked as spam from folder".

A few times I have missed messages that have have been inadvertently placed in the Accounts Spam Folder. Is it possible to to indicate that the Spam Folder has contents in the same way contents are indicated in other Account Folders?