Firefox Community Forum

Hello,

This morning Firefox stopped loading new tabs, which usually means it is due for an update and restart. On my work computer, updates are managed by my organization, so I cannot prompt it to check for updates directly, but rather can just restart the application and it updates once closed. Today when I closed the window then clicked the shortcut to reopen, it notified me the exe file had been removed and prompted me to open the Windows store and reinstall, which I did. I have no indication as to why it uninstalled. All of my bookmarks and other history appear to have been wiped.

I have been trying on the support site to see if this data is recoverable, but nothing has panned out so far.

I have used Firefox as my primary browser for almost twenty years and frequently encourage friends and family to use it if they don't already. I have never experienced anything like this before. I am hopeful somebody will be able to assist me where reading through support center options hasn't yet, but if this is not resolvable, I'm done- the crash helpfully wiped everything clean, after all.

Any suggestions or response is greatly appreciated. Best, Z

I have a question about deleting a Firefox profile. When I access the profile screen via "about:profiles," I see two profiles: "default-release" and "Default User." The "default-release" profile is fine because it displays the message "This is the active profile and cannot be deleted." But is it okay to delete the "Default User" profile? Should I also delete the files in the root directory of the C: drive and the local directory? If I delete the "Default User", will it be deleted as well?

since many weeks, a lot of website don't work any more, sometimes it work in private, sometimes not at all. i have to use chrome, i hate it but after 20years of use of mozilla, i'm ready to change because of this problem, i don't want to waste my time to use 2 navigators, or try 2 every day.

I noticed a wierd popup when opening mozilla. It said "you're always starting mozilla when starting the pc". How and why does an internet browser have to have any information regarding when I boot my PC? What else does mozilla look at outside the browser environment?

If they claim it's needed for performance: Illogical, boot times have nothing to do with the internet browser. If referring to general performance then you can't possibly track and tailor every new piece of hardware that enters the market. Instead you make your browser with prerequisites that you yourself control (eg. install vcredist for this browser to work or something like that).

Why then is Mozilla monitoring my computer when the browser isn't even open or running?

Cannot get in to my daily bookmarks .They ask now to sign in as new member. I cant check my bank accounts or medical sites or any bookmarks info at all. all went away. Please help !!!!

Scroll bar issue on some websites When accessing certain websites, the scroll bar disappears (for me, it's on the right side of the screen), and it's no longer possible to view the page content, even using the keyboard's scroll keys.

DETAILS Only affects certain websites Firefox is up to date No blocking extensions are installed Access is possible with another browser Thank you for your feedback, Sincerely, F. Vernoux

barre de défilement pour certains sites Lors de l'accès à certains sites la barre de défilement disparaît (pour moi à droite sur l'écran) et il n'est plus possible de consulter le contenu de la page même avec l'utilisation des touches de défilement du clavier; PRECISIONS Concerne seulement certains sites Firefox version à jour Pas d'extensions bloquantes Accès possible avec un autre navigateur Merci de votre retour, Cordialement, F. Vernoux

Hi there,

is this a bug or did I do/get something wrong? ( I relied on https://support.mozilla.org/de/kb/tab-gruppen-in-firefox )

As there is the option, to "save and close" a tab-group, I thought it would be possible to acces the group again, after closing. This seemed to be the case, as clicking on the often looked for little "v"-button next to the tabs, provided me not only with a list of my open tab-groups but also with the menuepoint "closed groups", clicking on which, the closed groups were listed. I was happy about the tool and started to use it quite intensely, creating more than 10 closed groups, to which I could add additional tabs, although the groups were closed.

Well, so far so good, yesterday I found out, that "close and save" is not really saved? It just doesn't have "Closed groups" (geschlossene Gruppen) anymore.

Is that behavior according to plan (not mine, but the developers one) Is there any way I could get the closed groups and/or the tabs in them back?

Thank you. Svenja

I am living in China and I used to be able to use a VPN with firefox without any problems.

Several months ago, I was suddenly only able to browse if I switched the VPN on (previously, it worked with or without (depending on whether the website was accessible from China).

I have recently changed VPN providers and now firefox doesn't browse at all.

Is there anything I should change in the settings?

Thanks

I am running Windows 11 Pro and Firefox 147. Beginning the second week of Feb, Chase bank will not allow me to log into their system. They say I have to have Windows 10 or higher and Firefox 128. I am running 147. What else can I do?

While watching netflix, I randomly get error code F7361-1253 which prevents the video from playing. Can happen at any random time while watching. I have had firefox for years and have only got this issue in the past few months. It does not happen on other browsers like chrome.

I have tried disabling all extensions and troubleshoot mode, doesn't fix it. I didn't change any firefox settings since this started happening. DRM is enabled, widevine is the latest version, so is firefox, fully updated. I am using Windows 11 Home, 10.0.22631 Build 22631

These are the warnings I got in the console as soon as the netflix error pops up:

Cannot play media. No decoders for requested formats: audio/mp4; codecs="mp4a.40.42" 81036307

Media resource blob:https://www.netflix.com/6bc68eac-89ce-4b21-afcd-f78b0a3908ce could not be decoded. 81036307

This error message will be blank when privacy.resistFingerprinting = true. If it is really necessary, please add it to the whitelist in MediaError::GetMessage: ipc::IPCResult __cdecl mozilla::gmp::ChromiumCDMParent::RecvDecodeFailed(const uint32_t &): ChromiumCDMParent::RecvDecodeFailed with status kDecodeError (5) cadmium-playercore-6.0055.308.911.js:1:568518 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. cadmium-playercore-6.0055.308.911.js:1:372306

Media resource blob:https://www.netflix.com/6bc68eac-89ce-4b21-afcd-f78b0a3908ce could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) Details: ipc::IPCResult __cdecl mozilla::gmp::ChromiumCDMParent::RecvDecodeFailed(const uint32_t &): ChromiumCDMParent::RecvDecodeFailed with status kDecodeError (5)

I have ffmpeg on my system and haven't touched it in a while.

Hello. I have two questions about settings. 1. I want to hide the "Take Screenshot" option from the Firefox right-click menu. 2. I want to hide the "Original Profile" option from the options that appear when you click the Firefox hamburger menu.

I'm asking about these two points. 1. I'm trying to hide the "Take Screenshot" option, but I couldn't find a solution even after searching. about:config ↓ extensions.screenshots.disabled ↓ From true to false ↓ Even restarting Firefox didn't hide the "Take Screenshot" option. 2. Regarding hiding the "Original Profile," I can't find any information about this option, so is it impossible to hide it? I'm asking about these two points.

My folders with links have disappeared, but the links are all listed separately. I can't create new folders because it says I already have a folder with that name. But I don't see any Folders just all links.

Thank you,

Jeffrey Grabelle [edited email from community support forum]