Ngwaahịa Niile Community Forum

Issue remains - see post [https://support.mozilla.org/en-US/que.../1525355]

Is there a way to backup a profile?

I am sending myself information I want to view later in the way of a clickable link with my cell phone. However, those received emails that have a hyperlink in them via my Gmail account are not clickable to open. What is the rocket science to make this work by default?

I can choose view message body as plain text and then the link becomes clickable but when I click on it nothing happens, it goes nowhere.

I have my browser set to default but I don't know if there's additional settings within that affect this.

Any help sure would be appreciated.

Hi,

I used to be able to copy all the files and folders from: C:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\a4tgn35f.default-1533640645510 to another disk location, except for few files getting 'Destination Path Too Long', without any problems.

The problem lies mainly with the JSON files.

I do this copy primarily because I want my Firefox profile on laptop to match my desktop.

Before copying the contents of my Firefox profile to my laptop I recall also being able to remove all files and folder in my laptops Firefox profile. - But it is not really necessary to remove the Firefox profile files on my laptop before copying to it.

But now I have problems both copying and removing Firefox profiles - but for now it's only about copying the Firefox profile - not removing ....

I have added some images showing what happens when trying to copy a Firefox profile.

Please HELP.

Best regards, Einar

I just added a new email server to handle my mail. It is a local hosting company that I use. I already have another email address with them. When I added the new account I noticed that the Sent and Drafts folders were missing under the 'Inbox'. Image 1 shows how the existing email account is setup with the drafts, sent and Junk folders under Inbox. The image 2 shows how the new account is showing up, no drafts or sent folders.

I am subscribed to them all.

How to get the Drafts and Sent folders under Inbox?

I clicked on the recommended upgrade profile for the NEW Thunderbird. I have MS Surface 4 with Win11. What happened was that text in various places (particularly desktop and explorer) became so small that it was unreadable. No amount of tweaking the text size in Windows made any difference. Fortunately, I had a restore point that could take me back to before the new install and then all was well with the text, however I am left with maybe not being able to benefit from the hard work you guys have put into the upgrade. (I am a modest financial supporter of very many years Thunderbird use.) Another issue not so problematic remains or has occurred separately; that notifications of new messages tend not to remain clear following my reading of them. Typically, the notification clears immediately then returns a bit later and is added to the taskbar icon's total as well. Just irritating. Thanks, Paul Rigby

I HAVE A GMAIL ACCOUNT BUT HAVE NO THING IN THE ADDRESS BOOK BUT MY THUNDERBIRD ACCOUNT HAS AN ADDRESS BOOK THAT I WOULD LIKE TO ADD TO GMAIL. CAN YOU HELP PLEASE? Regards Marie Bush

Signed on to Thunderbird a couple of days ago to see a message about a new release. Seeing no way around it, I went for the update. Thunderbird now opens to a screen asking for an account setup. Name, email, and password--which I assume is the main email server (AOL in this case). I fill this in, click on test, and Thunderbird comes back with an available POP3 configuration it found, which is not the one I have been using for several years. I try it out, Thunderbird tests the password and finds something in the password or configuration that doesn't work. I try a manual configuration the the correct pop3 and smtp addresses and get the same result. I am at a complete loss at this time. This is all I get when I try to open Thunderbird--none of the usual email boxes, calendar, contact screens at all. I cancel the setup and get an option to continue and potentially not have access to some features, or exit. I click on exit and a new screen opens with file tabs for email, calendar, address book, and tasks. Looks nice, but there is no data brought forward on any of these tabs, and email looks like it has not been set up (no surprise--no inbox or preview box).

Any ideas on how to complete his setup and bring the data in, or on how to go back to the previous release and uninstall the new version?

I use this computer remotely. When checking emails, I usually use other means (iphone, other computers) but occasionally need to send from here and use Thunderbird. The last time I accessed Thunderbird on this particular computer was about 45 days ago. (Windows 10) When I opened Thunderbird, none of the emails would download nor could I send out a test.

I've double checked my account configurations, uninstalled and reinstalled Thunderbird, deleted the email account and recreated the email account but still getting a configuration error. Emails are definitely going thru (in and out) from this account but not from this computer.

I also tried setting up a different email account which worked just fine on this computer with Thunderbird. But the one I really need won't set up. What could have changed in 45 days and thoughts on possible solutions.

Thanks for any ideas.

The Archive function is no longer an option from any of my Feeds accounts. I am not sure when it started because I only use it once a year or so.

I have found information on this issue but it was for Mail accounts, and the solution was not available for Feeds accounts.

Can anyone provide some insight on where I might find some info on how to resolve this issue?

I am currently on Thunderbird 140.1.0esr.

I have multiple gmail accounts set up on Thunderbird. They were all working fine until I traveled overseas and came back. Then, all of a sudden, 1 gmail account stopped working. The rest kept working fine. I checked the settings and they were correct. I removed the account and tried to set it up again (about 10 times), but kept getting the same error message: "Unable to log in at server. Probably wrong configuration, username or password." The automatic configuration passed and I even tried manually configuring to the recommended settings to no avail.

The only thing I can think of is that when traveling overseas and trying to get online, Thunderbird and/or Gmail asks for further security verification, and I just avoided using Thunderbird altogether while abroad. Upon my return, I started getting this error message. It is extremely inconvenient to have to use the Gmail interface for only 1 email (my main email!). Does anybody know anything I can do to repair this? I'm almost tempted to use another email client altogether to make my life more efficient as the new setup is not sustainable.

Hello all!

I use Thunderbird as a local archive for my email. I have two accounts in the application: my home email via my ISP (POP) which I predominately use and my gmail (IMAP) which I don't generally use. There are years of messages in folders and sub-folder under the POP account, but nothing under the IMAP.

I’m up to date with Thunderbird at v140.1.0esr (aarch64) on my iMac with Sequoia 15.8.

On 07/22/2025 I went to download some messages via my ISP POP account and saw that a whole bunch of my email folders no longer had any subfolders and were empty of any messages. Some were also duplicated. Please see the attached image.

I haven’t changed any settings in years, and I do not have any add-ins. One of the nice things about Thunderbird has been its solidity and simplicity.

After every session, I would empty my trash and compact.

Suddenly my email seems to be gone along with sub-folders while top level folders are duplicated.

Wondering if anyone has any suggestions on how to troubleshoot this? Since I don't do anything fancy with the application and with the suddenness of this issue, I can't image I'm the only person having it? I’m quite concerned I may lose many years’ worth of messages.

Thanks much in advance! CPRoot

This happens about every three or four major updates: After the programmers monkey with the interface, part of my personalizations disappear. This time, it's the text menus at the top of the screen. (And it's two computers since the last time I had a solution to this.)

The "menu hamburger" is not sufficient for touch-typists. I want the icons off to the right of the text menus, on the same line, the way it's been possible to establish since Tbird was in the low-30s for version numbers. Instead, the update refused to respect my personalizations, and hid the menu bar completely and makes it impossible to combine with the icons. I dimly recall that there was an about:config solution to this in earlier versions, but can't remember or find it (or confirm it would work with Eclipse).

In the last few weeks, Thunderbird seems to crash randomly multiple times per day. Every time it crashes, I get a popup that apparently sends some kind of report to Mozilla as soon as I click the "Quit Thunderbird" button. I am on version 140.1.1esr of Thunderbird on a Windows 11 computer with 32GB of Ram and the latest version of Windows. If anybody knows what might be causing this (since I don't see any error messages), I'd sure appreciate it.

Hi!

I am not sure how to address this. I like to have my pinned tabs always in view whenever possible. So when I click on another tab outside the tab, I'll utilize that and then go back home. While in other tabs, I may utilize the extension tab manager plus for Firefox. The last few days I'll click on a tab on need. It opens the page, but does not show the tab at the top of the screen. What is happening and how do I fix this?

Thanks.

Lisa