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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

probleme with vpn instal software

  • 5
  • 3
  • 19 views
  • Nzaghachi ikpeazụ nke MagsMoz

pierreverove7
pierreverove7
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Hi, I can't instal the mozilla vpn, I have this error message :

Service 'Mozilla VPN (broker)' (MozillaVPNBroker) failed to start. Verify that you have sufficient privileges to start system services.

That's my computer I am Admin on ( I'm sure about that)

I think the probleme is the fact that I use Windows 7

Help me please

Thanks

Hi, I can't instal the mozilla vpn, I have this error message : Service 'Mozilla VPN (broker)' (MozillaVPNBroker) failed to start. Verify that you have sufficient privileges to start system services. That's my computer I am Admin on ( I'm sure about that) I think the probleme is the fact that I use Windows 7 Help me please Thanks

All Replies (5)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello!

Thank you for reaching out,

The VPN does not currently work properly on Windows 7. Our team is considering developing a Windows 7 and 8 client, but is currently prioritizing improving our current versions at this time.

If this is unworkable for you, send us a refund request through the Get Help > Contact us option found within the Settings of the VPN client. This way we will be able to further assist you with a refund cancellation.

Best regards,

pierreverove7
pierreverove7 Jụọ onye nwe ya ajụjụ
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Thank You Gaguilera, But I can't send you a refund request through the Get Help > Contact us option found within the Settings of the VPN client Because I can't instal the software... SO how can I be refund ? Kind Regards

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

Thank you for following up with us,

You can log in to accounts.firefox.com with the Firefox account associated with the subscription, next to subscriptions, click on manage and you will have the option to Contact Support. Send us a refund request there so we can further assist you.

Regards,

pierreverove7
pierreverove7 Jụọ onye nwe ya ajụjụ
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Hello, I have already send a request I'm waiting Thank You

MagsMoz
MagsMoz
  • Moderator
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Hi there, thank you for the feedback. We are receiving more requests than usual at this point, so it might take longer to receive a reply than the advertised 2 business days. Thank you for your understanding!