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Firefox crashes on start

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  • Nzaghachi ikpeazụ nke FredMcD

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Firefox is crashing immediately upon opening. It goes straight to the crash reporter without allowing me to do anything.

The most recent crash report is this: Crash ID: bp-8eef18b1-d25c-4ef3-b56c-52b7f1170717

Thanks for the help!

Firefox is crashing immediately upon opening. It goes straight to the crash reporter without allowing me to do anything. The most recent crash report is this: Crash ID: bp-8eef18b1-d25c-4ef3-b56c-52b7f1170717 Thanks for the help!

Asịsa ahọpụtara

Solved by uninstalling Comodo after windows update.

Gụọ azịza a na nghọta 👍 0

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Asịsa Ahọpụtara

Solved by uninstalling Comodo after windows update.

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691