Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

For the past 3 days, when I try to use email, it opens, but when I click on any email, it freezes then later says not responding.

  • 4 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh DonniT

DonniT
DonniT
more options

Starting 3 days ago, when I have been unable to use email on my laptop. I open it, and it all displays, but when I try to click on anything, it just spins. After awhile, it says it is not responding. I have tried waiting forever, rebooting, hard starts, etc. My other internet works just fine. I can access email on my phone. I use Windows 10, and my anti-virus is Webroot. I have talked with other people having the same problem!

Starting 3 days ago, when I have been unable to use email on my laptop. I open it, and it all displays, but when I try to click on anything, it just spins. After awhile, it says it is not responding. I have tried waiting forever, rebooting, hard starts, etc. My other internet works just fine. I can access email on my phone. I use Windows 10, and my anti-virus is Webroot. I have talked with other people having the same problem!

Semua Balasan (4)

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

DonniT
DonniT Pemilik pertanyaan
more options

I am trying your advice but can't seem to restart safe mode with networking enabled

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try the instructions here for W10 safe mode. http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 I have not seen anyone come back and complain. So I assume they work

DonniT
DonniT Pemilik pertanyaan
more options

Hasn't changed anything for me. I have been unable to launch safe mode with networking. When I am in safe mode, can't access anything. I have repeatedly tried the tutorials. Thinking it's time to get a pro's help