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The Firefox app on my iPhone 16 Pro Max keeps crashing

Firefox for iOS Alkalmazás-összeomlás
Paul válaszolt 1 éve
zrotalrnc808
zrotalrnc808

After I sync it with the Firefox browser on my laptop it crashes on my iPhone. I've done everything from updating my phone software to updating the app. Restarting and deleting and reinstalling and resyncing the accounts. Once I sync it the phone app crashes. I prefer to have Firefox as my default browser but now I'm having second thoughts.

Appreciate the help. Thank you in advance.

After I sync it with the Firefox browser on my laptop it crashes on my iPhone. I've done everything from updating my phone software to updating the app. Restarting and deleting and reinstalling and resyncing the accounts. Once I sync it the phone app crashes. I prefer to have Firefox as my default browser but now I'm having second thoughts. Appreciate the help. Thank you in advance.

Összes válasz (1)

Paul
Paul
  • Moderátor
  • Legjobb 10 közreműködő

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.