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Cannot play videos on Amazon/Netflix

  • 4 प्रत्युत्तर
  • 1 यह समस्या है
  • 106 views
  • के द्वारा अंतिम प्रतियुतर 91sanjay

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Unable to play any videos on Amazon/Netflix. Just says Video unavailable. The same videos play just fine on Safari. Using a Mac Air M1.

After some investigation, it looks like the OpenH264 is not downloading (OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly.) Widevine is installed on the other hand.

Unable to play any videos on Amazon/Netflix. Just says Video unavailable. The same videos play just fine on Safari. Using a Mac Air M1. After some investigation, it looks like the OpenH264 is not downloading (OpenH264 Video Codec provided by Cisco Systems, Inc. will be installed shortly.) Widevine is installed on the other hand.

चुने गए समाधान

It's not about OpenH264, we use Widevine for a DRM content. It looks like you still need Rosetta, see Netflix, Hulu, Disney+ or Prime error after installing Firefox version 84 on Mac.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (4)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

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Yes the problem is still there. I'm using firefox version 85.0 (64bit)

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चयनित समाधान

It's not about OpenH264, we use Widevine for a DRM content. It looks like you still need Rosetta, see Netflix, Hulu, Disney+ or Prime error after installing Firefox version 84 on Mac.

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Installing Rosetta fixed it. Thank you so much!