Firefox Community Forum

so i was using my pc (and firefox) normally, when i then turned off the machine as usual.

when i turned my pc on again and opened firefox, everything was gone, i wasn't signed in and all my bookmarks and several home url's were not there, you don't need me to tell you that's not normal.

of course, i followed the most logical course of actions, i signed into my firefox account (from which i am sending this ticket), and expected all my data to magically sync, which it didn't, so i then tried to sync in manually, looking for any backup file on my pc (i couldn't find any, though i can't say i know what one looks like so...)

hopefully this can be fixed because i had auto-sync on and it would be a bummer to lose everything and slowly rebuild my browser ui from the ground up

thanks in advance, GR

Recently, websites (e.g., YouTube) have stopped keeping me logged in. I've already checked all the security and privacy settings, but haven't found anything that seems to be causing this.

I hope someone can help me. It's really annoying having to log in to all the websites every day.

Hello, I encountered an issue today where, upon starting my PC and opening Firefox, I found that I had been logged out of every website. My bookmarks, browsing history, and extensions are all still present, and I am using my usual profile. However, all active login sessions were cleared. I haven't changed any privacy settings recently, and I'm wondering if this is a known issue following a recent update or if it indicates a corruption in my profile's cookie storage. Could you please advise if this is a "normal" occurrence or if there are steps I should take to prevent this from happening again?

I look forward to hearing from you. Best regards, Luka.

My old computer quit working. It had Windows 10 I purchased a new computer form Best Buy. They were unable to retrieve My bookmarks as I had left the 13 digit code to retrieve them. I am home now and have the code but do not know how to use it to retrieve the bookmarks. How do I proceed?

How do I resolve this issue? I get the message below anytime I try to view my organization's website or when I try to log in to access the back end.What do I do?

Whoops!

Your browser sent a request that we were unable to process, clearing the browser cache and cookies is a good first step to try to resolve the issue.

Instructions for clearing cache and cookies are different for each browser and version. Google has outlined the steps for all major browsers: Clearing cache and cookies

I have been using Firefox for last couple of years. Two days ago I got a bunch of updates, which reminded be of how AOL used to update, ie days of confusion.

SO NOW I CANT EVEN GET ON INTERNET! So here am a few days before Christmas, and can't access my bank account, or stocks. And I had no idea Firefox was going to institute these changes.

I can't express how stupid these unauthorized changes have been (without notification!) to users. Please remove this crap ASAP, and demote the group that thought a week before Christmas was a good time to make changes.

Добрый день. У меня автоматически включаются субтитры при просмотре видео на ютуб и это очень раздражает. Я пытался выключить их через настройки аккаунта но это не помогло

Firefox Sidebar view only shows a 'Search' window and no Bookmarks or History lists

I have never had this problem before.
I can still view Bookmarks or History but only if I select it.

i am trying to type this message on firefox, but i have to avoid shift key not to interrupt typing. when i hot shift+some other keys like i, b, v, etc, devtools pop up. i have checked other forums, other q&a on firefox support, and concluded that the same issue have occurred to many users regardless of the os, features, extensions, various keyboards (but not the virtual one for me) or system settings. i have to type a lot in the browser, so i just choose to delete firefox until someday the issue is fixed.

For the last two days, I have been ubable to access settings (X,). When I click the settings cog in th toolbar, thr toolbar grays out. I have also tried to access settings using the Hamburger Menu, clicking on settings, with the same result. I have clicked on Firefox in the menu tab, same result.

I have closed and restarted Firefox, with the same result.

Additionally, I can only close Firefox by force quitting. I don't know if the two are connected.

TIA. Keith

I just moved to a new Windows 11 PC from my Windows 10 PC. I backed up my Firefox profile and put it on a portable drive. I loaded Firefox on the new PC and then found the folder where the profiles are. I added the profile folder from the backup. Firefox has not found it and there is no way I've been able to discern to search for it.

I added the anti-virus after trying to set up Firefox.

Here are the particulars: Firefox version 146.0.1 (64-bit) Windows 11 Application Binary: C:\Program Files\Mozilla Firefox\firefox.exe Profile folder: C:\Users\xxxx\AppData\Roaming\Mozilla\Firefox\Profiles\xxxx.default-release

Any help appreciated.

All of my bookmarks disappeared. I have followed all the step to restore from the profile folder and to restore manually. It works to a point, then I get an error message saying Firefox is unable to process the backup file (see attached image). I even tried it in Troubleshooting mode.

Thanks to the new CEO of Mozilla moving on with the enshitification of Mozilla Firefox and deciding to shove AI-bloatware down the throat of your users I will cease supporting Mozilla vocally--in person and on social media. The greater portion of your users are not wanting the lackluster addition of any AI into the browser. A "modern AI browser" will become a lesser product overall and will only encourage your users to find a better browser.

And of course there's no "Contact Us" anymore. I don't even expect this to reach a human.

Firefox will become what all the other browsers are: a turd in an already filled sewer.

When I updated to Firefox 146 yesterday, the theme I was using disappeared and I ended up making a new theme using Firefox Color. I submitted it to the add-ons list and it has now been accepted, so now I am using it installed from the add-ons. Ever since I started using the new theme, even before installing it from the add-ons menu, my private browsing window is also using that theme. I want private browsing to use the default dark theme. That way I can easily tell if I'm using the private window or the regular Firefox window. However, I can't find a way to change a setting to go back to the dark window for private browsing. I've already checked about:config and browser.theme.dark-private-windows is set to true. I even toggled it to false and then back to true but there is no change. I looked at the settings for the extension Firefox Color, and it is turned off for private windows. I looked at the settings under the theme add-ons, but I don't see a setting there to turn it on or off for private windows. Am I missing something?

I am now on the very latest version, 146.0.1, and my private browsing window is still using the same theme as my regular window.

When I open the Firefox browser, it asks me for a password and gives two options: Sign In and Cancel. Normally, if I enter the correct password, I can access the browser. If I press Cancel, access should be denied and the browser should close. However, this is not happening. When I press Cancel, the popup window disappears, but anyone can still use the browser, although they cannot access the saved autofill passwords. Could you help address this bug or issue?