מוצגות שאלות עם התגיות: הצגת כל השאלות
  • נפתרה
  • Archived

deleted all my tabs and bookmarks

This new 'update' has just caused me to lose all my tabs and bookmarks. The new version is c**p and it is awful. I went to the page to install the previous version I like… (read more)

This new 'update' has just caused me to lose all my tabs and bookmarks. The new version is c**p and it is awful. I went to the page to install the previous version I liked and worked perfectly and when I installed I now have none of my tabs and bookmarks. My pc is nearly unusable and I am now out of business until I can get them back if I can. It will be months to try to get back to where I was and will never get all of what I had. Is there any way to fix this? I need help immediately.

נשאלה על־ידי helpful55 ב־לפני שנה

נענתה על־ידי gsfc12 ב־לפני שנה

  • נפתרה
  • Archived

lost bookmarks etc after updating firefox

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant s… (read more)

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant seem to sort it from the support pages

נשאלה על־ידי pantelisgeorgiou ב־לפני שנה

נענתה על־ידי FredMcD ב־לפני שנה

Clear history

I am a senior user and need assistance. I am unable to clear history. I followed directions sent by Fred McD, and inadvertently removed my profile. I have saved the profi… (read more)

I am a senior user and need assistance. I am unable to clear history. I followed directions sent by Fred McD, and inadvertently removed my profile. I have saved the profile, but cannot open Firefox replace the profile information. Can someone help?

Also, if someone should ask a question, how do I reply?

Thank you, Blair Ryan [removed email from public]

נשאלה על־ידי ryan97205 ב־לפני 4 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 4 חודשים

  • Archived

Clearing cache also clears all logins!

Hi All, Several times I've cleared my cache and managed to also delete ALL of my logins. I most certainly do uncheck the box for "Cookies and Site Data", leaving only "Ca… (read more)

Hi All,

Several times I've cleared my cache and managed to also delete ALL of my logins. I most certainly do uncheck the box for "Cookies and Site Data", leaving only "Cached Web Content" checked and it still deletes all info. Also whenever I go back in that page, both are (again) checked.

What am I doing wrong?

Is there a way in "about:config" to default this area to "Cached Web Content" only?

Russ

נשאלה על־ידי RASelkirk ב־לפני שנה

תגובה אחרונה על־ידי RASelkirk ב־לפני שנה

  • נפתרה
  • Archived

Firefox 82.0.3 update: All my Bookmarks and Tabs gone

All my Bookmarks and Tabs have vanished after the Firefox 82.0.3 update yesterday. Related? Searching for hours, including Firefox site and cannot find solution. I notice… (read more)

All my Bookmarks and Tabs have vanished after the Firefox 82.0.3 update yesterday. Related? Searching for hours, including Firefox site and cannot find solution. I noticed 'Restore Previous Session' was recommended as a 'fix' at some links. Mine is grayed out...if that matters. I have VERY important bookmarks, including links related to Hurricane Sally destruction to my home. PLEASE HELP! I'm not very computer savvy, so 'instructions for dummies' would be helpful. PS...I was able to bookmark this page, but at least 100 bookmarks vanished. Tabs & Bookmarks are fine with Safari and Chrome. Unfortunately, I rarely used those and did not migrate most Bookmarks to them. Lesson learned. Thanks in advance John

נשאלה על־ידי gulfbeach47 ב־לפני שנה

נענתה על־ידי gulfbeach47 ב־לפני שנה

  • Archived

Firefox Sync just updated my bookmarks to how they were in 2016

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off t… (read more)

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off the rails. I booted a virtual machine for the first time in years and while on that vm I used firefox. That copy of firefox had never had sync enabled and the bookmarks were very old. I uncautiously turned sync on, thinking that it'd favor the current bookmarks over years old bookmarks. Nope. Now I find all of my active instances of firefox (all windows flavors) have bookmarks from 2016. Two things.

  1. 1 What's the best way to restore my current bookmarks? I have backups from last night and maybe even more recent. I know how to restore bookmarks...but I'm concerned that sync will just repeat the same error and adjust to the 2016 set.
  2. 2 How did this happen? I have gotten to trust sync so much that I just enabled on the old firefox without taking any precautions. That was probably a mistake plain and simple - sync is complex and that sort of gap in dates could be unanticipated. But still it seems odd that sync would favor an ancient set over the current set.

Firefox is a great browser and sync is part of that greatness. Thank you mozilla.

נשאלה על־ידי sparrowtwo ב־לפני 11 חודשים

תגובה אחרונה על־ידי sparrowtwo ב־לפני 10 חודשים

  • נפתרה
  • Archived

Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

נשאלה על־ידי vvons ב־לפני 7 חודשים

נענתה על־ידי jonzn4SUSE ב־לפני 7 חודשים

  • Archived

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (read more)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

נשאלה על־ידי dravafox ב־לפני שנה

תגובה אחרונה על־ידי dravafox ב־לפני שנה

  • Archived

speeding up Firefox

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like … (read more)

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like Facebook, Gmail, everything I've saved for quick links over the past 2 years. I want my computer back, just the way I had it. This is a nightmare. I'd much rather my browser run slow (it really wasn't running slow). I tried a system restore, but it didn't restore things the way I had them. Please, what do I do to reverse this nightmare, and please don't ever offer to speed up my browser again.

נשאלה על־ידי ginchinchili ב־לפני שנה

תגובה אחרונה על־ידי ginchinchili ב־לפני שנה

  • Archived

THE NEW FIREFOX UPDATES HAVE QUIT REMEMBERING MY LOGIN INFORMATION

The last Firefox updates have suddenly created havoc. None, absolutely none of the websites that I frequently visit will have my login information saved even though when… (read more)

The last Firefox updates have suddenly created havoc. None, absolutely none of the websites that I frequently visit will have my login information saved even though when I view logins in the settings mode, they are all listed there with the correct passwords. I am not technical and would sincerely appreciate a tutorial of some kind as to how to correct this egregious oversite on behalf of the Mozilla team.

נשאלה על־ידי c13563 ב־לפני 12 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 8 חודשים

  • Archived

Cannot open Firefox because "Firefox Profile Missing or Unavailable." But I did find it in my Library. Using MacBook Pro, High Sierra

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable." I found the profile in my Library. Looked for internet advertised "… (read more)

Suddenly! Cannot open Firefox because of the error message: "Firefox profile missing or unavailable."

I found the profile in my Library.

Looked for internet advertised "Firefox profile manager," but could not find it. Only one I could find was obsolete.

Thank you.

נשאלה על־ידי Rob ב־לפני שנה

תגובה אחרונה על־ידי cor-el ב־לפני שנה

  • נפתרה
  • Archived

jsonlz4 file did not import bookmarks when I chose the restore/choose file option

I needed to have Windows 10 wiped and reinstalled from my laptop, and the guy who did it cloned my files to save everything. I saw instructions on another post on how to … (read more)

I needed to have Windows 10 wiped and reinstalled from my laptop, and the guy who did it cloned my files to save everything. I saw instructions on another post on how to find the bookmarks file under Profile, but it didn't do anything after confirming that it would wipe out all current bookmarks. What am I doing wrong?

נשאלה על־ידי jayhutchison ב־לפני 10 חודשים

נענתה על־ידי jayhutchison ב־לפני 9 חודשים

  • Archived

Logins and passwords still not saved

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are au… (read more)

For some strange reason Firefox is not logging me into my favorite websites automatically any more. I have to manually log in every time. The websites' login pages are automatically filled when I move the cursor to the Username and Password fields, but I still have to click Log In. As soon as I log out and log in I am asked to "Sign In" again. I tried manually adding a website to the "Saved Logins" but that did not help. Using Windows 10 64bit.

נשאלה על־ידי steenwinther ב־לפני שנה

תגובה אחרונה על־ידי steen.winther ב־לפני שנה

  • Archived

Prevent Updating Again And Again And Again......

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this i… (read more)

Hi I know I have asked this before, but it is still something I want to do. I want to prevent Firefox from automatically updating itself. I know there is a box for this in options but this doesn't prevent automatic updates: a known issue. I have tried all manner of about: config settings registry edits etc. but I still cannot prevent Firefox from updating. As Firefox apparently cannot update without removing all my settings addins etc. it becomes more and more like I am having to hold its hand each and every time. Gone are the days when software worked for you, now you have to sist back and continually waste time restoring settings and addins: but only if Firefox decides they remain of use, whether I want them or not. I then have to either start from scratch by manually reinstalling them, or find another as Firefox no longer lists them. I find this "we know better than you " attitude is unnacceptable. Does anyone else share my thoughts that software should do what the end user wants it to and not what the provider wants?

נשאלה על־ידי Les ב־לפני שנה

תגובה אחרונה על־ידי Les ב־לפני שנה

  • Archived

I lost my gmail password saved in Firefox

Hi, i have a problem. My gmail account passwords are gone I've checked in Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords" but there … (read more)

Hi, i have a problem. My gmail account passwords are gone I've checked in Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords" but there is nothing. Neither to the "account.google" nor "google.com". I have always had the pre-filled username/passwords fields for years. Only the gmail password are missing. Someone can help me, please?

נשאלה על־ידי Quasar3.1415 ב־לפני 9 חודשים

תגובה אחרונה על־ידי cor-el ב־לפני 9 חודשים

lost everything with firefox

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, hi… (read more)

my pc had friend so when i got a new one i lost all of my firefox data, how can i get all of it back so i was forced to start all over, i lost all my, bookmarks, tabs, history and saved passwords

נשאלה על־ידי dj_dean ב־לפני 2 חודשים

תגובה אחרונה על־ידי FredMcD ב־לפני 2 חודשים

  • Archived

I randomly lose bookmarks. I save them to a subfolder and check that they are in fact there. a few days later, gone. Yes, I tried restoring and checked history.

The backup is a week old. The history is incomplete. BUT it was there yesterday. It's happened before, and doesn't seem related to updates. Any thoughts?

נשאלה על־ידי Damit ב־לפני 2 שנים

תגובה אחרונה על־ידי Damit ב־לפני שנה

  • Archived

PASSWORDS AND LOGINS NOT SAVING FROM DAY TO DAY

Following the latest Firefox update, my computer no longer saves passwords or logins from day to day. I have checked all the settings all of which are as they should be.… (read more)

Following the latest Firefox update, my computer no longer saves passwords or logins from day to day. I have checked all the settings all of which are as they should be. I have also cleared my cookies and browsing history but it makes no difference, when I log in the following day none have been saved. Please help - I am at my wits end.

נשאלה על־ידי jill.sumbler ב־לפני שנה

תגובה אחרונה על־ידי jill.sumbler ב־לפני שנה

  • נפתרה
  • Archived

Lost of passwords

Firefox Browser 91.0.1 (64 bits) updated on August 17, 2021 DESKTOP-RMQPN98, Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHz RAM 16,0 Go 2EA08739-3F4E-41FC-9C65-5F14D… (read more)

Firefox Browser 91.0.1 (64 bits) updated on August 17, 2021

DESKTOP-RMQPN98, Intel(R) Core(TM) i7-8665U CPU @ 1.90GHz 2.11 GHz RAM 16,0 Go 2EA08739-3F4E-41FC-9C65-5F14D51A3A70 00326-10000-00000-AA107 64 bits

Windows 10 Famille, 20H2, Installed on 29/‎03/‎2021 OS Build 19042.1165 Windows Feature Experience Pack 120.2212.3530.0


Hello,

For 1 week, perhaps since August 17, 2021, all of my usernames, passwords and main password have frequently disappeared.

This morning I closed the browser and launched it again. I have, a priori, lost nothing.

I restarted the computer. Again, the usernames, passwords and master password were gone.

I didn't changed any settings before or after the last update.

Any solution ?

Regards.

נשאלה על־ידי Đỗ Ngọc Philippe Hùng ב־לפני 10 חודשים

נענתה על־ידי Đỗ Ngọc Philippe Hùng ב־לפני 9 חודשים

  • נפתרה
  • Archived

How do I contact Mozilla Firefox to ask if I'm able to get my profile backup off their cloud server?

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server? Windows 10 would not update so I contacted Microsoft Support an… (read more)

How do I contact Mozilla Firefox to ask if I'm able to access to my Firefox profile on their cloud server?

Windows 10 would not update so I contacted Microsoft Support and a technician spent two days trying to various methods to get the updates installed on my computer. After several failed attempts it was determined a Windows "reset" was needed. The reset stated it would uninstall apps but save user data. However, it appears the reset uninstalled and wiped my profile off the computer.

I've already asked a previous question using the Mozilla Firefox support section and verified the profile is in fact gone. No backups are available to rollback using Firefox and the backup profiles in the "Windows.old" and "Windows.old(1)" both contain saved profiles from after the reset.

It sounds like my last option is contacting Mozilla directly to verify my account information and see if they can access my profile on their cloud server?

So how does someone do that? Thanks

נשאלה על־ידי AlatorreInWA ב־לפני שנה

נענתה על־ידי AlatorreInWA ב־לפני שנה