Firefox Community Forum

Hello, I’m glad to be using your browser. I noticed you have a feature to save and close a group of tabs; however, I can’t use it with the shortcut. Is this feature supported?

When I brought Firefox up about a week ago, it presented me with a survey, results of which were sent to Firefox developers. They asked several multiple choice questions about features, but they didn't ask a very important question: Would you use Firefox more if it used less system memory? I currently use Google Chrome for about 2/3 of my web browsing because Firefox uses up too much system memory. I would prefer to use Firefox most of the time, but can't, since it bogs down when memory usage gets too high.

The survey should have included a text input box so users could enter any comments for the developers, and the survey did NOT do that.

So, after completing the survey, I was disappointed that I couldn't comment on the most important issue I have with Firefox. I would like the Firefox dev team to try get Firefox's use of system memory down. A short while ago, I opened 4 websites in Google Chrome, then opened the exact same 4 websites in Firefox. The attached shows the memory usage of each browser.

I see that this addon called Rotate Youtube Video (+ Zoom / Mirror) is restricted for violating Mozilla policies.

Has anyone taken look into it what was exact violation? I am curious if it was stealing info on background? It just says it violated policies but I want to know if it is safe to keep using it? Like if it was disabled for legal reasons then I would not care but if it was disabled for containing malware then I would care. Any ideas?

Don't know if it's the latest Firefox or latest Windows 10 update or what but since the last Windows update happened I cannot open Firefox. I get the message "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." Task Manager shows 4 firefox processes including 1 crashhelper and 3 firefox approximately 70 mb, 4 mb, and 32 mb. I tried to disable the SkeletonUI by editing omni.ja but that didn't help. I tried uninstalling and that didn't help. I tried the refresh option first but ran into the same open process error so that wasn't an option. I am quite stumped. Any advice appreciated. The lock file shows up as SkeletonUILock-c388d246 in appdata/Local/Mozilla/Firefox and it disappears when Firefox is manually booted from Task Manager. It can't be examined when it's extant since it's in use by the Firefox process (presumably)

I have Windows 7 which is not supported now (older Toshiba laptop). firefox suggests using Firefox ESR 64-bit. I think it downloaded, but not sure. What can I do about this and be able to use it?

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812

Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

I have recently installed the containers extension and have been having a bit of trouble with one site (the others are fine), which seems to originate from the manner in which the site is structured. As it references new pages, they are often in a different URL. For example, you start in login.site.com, which then tries to load dashboard.site.com, but it fails authentication on dashboard.site.com because it opens in a different container. Which then tries to open the login.site.com page again, which displays the login page, but showing it tying to complete the original authentication. I have tried to add each step along the way, but without success. Is there a way to overcome this?

I have Marionette mode enabled to be able to remote control my Firefox, but I have trouble with some sites who believe I'm not human.

If I enable Marionette, then go to this site, I can't get past the Human verification.

https://www.perplexity.ai/shopping

Can sites detect that I'm using Marionette?

How do I update Firefox to perform like it used to before the last update. Firefox on my laptop cuts off the right side of the selection box so I can't select 2nd step, text, email, or password and continue doesn't show. It works in Chrome, not in Firefox.

Just updated to FF 141.0.3. The browser had advised me to restart to finish the update. So I did. But in doing so, not all my tabs were recovered.

Most were, but like 3 were not.

My wife and I have email accounts with proton on our previous computer with Windows 10 The new one has windows 11. She can sign in to her email -no problem. I'm told "incorreet credential"! But same one used for years, and still works on "old computer" Many companies use that email. How do T get to it on the new one?

I was trying to customise my browser settings, decided I didnt like any of the changes,and wish to get back to where when I open firefox it shows shortcuts to my most recent, or most used places. How do I return to that setting?

Thanks.