"Your browser does not support high definition playback... experience" prompt on prime video
I got the above mentioned prompt in prime video and the first thing I did was to rush here and check if anyone else had the same issue and a lot of people did, but the so… (read more)
I got the above mentioned prompt in prime video and the first thing I did was to rush here and check if anyone else had the same issue and a lot of people did, but the solutions that were provided underneath their tickets didn't seem to help me.
I tried everything, clearing cache and cookies, refreshing firefox, reinstalling firefox, but nothing helped, the same issue was occurring on the firefox app from MS store. I reached out to prime video's customer support but after few weeks of back and forth communication, they put their hands up as well. But they did inform me that "HD 1080p" which used to appear at the bottom left of a video has been removed due to unreliability.
It was one of my reference points to check if a video is actually running at higher definition along with the "Good, Better & Best" in the "Settings" option. But strangely enough it still shows 6.84 GBs per hour in the Best option which it does when a video is running at higher definition.
The prompt has thrown me in multiple directions, can anyone PLEASE HELP ME! I'm going crazy