Showing questions for topic:

Firefox recovery key no good

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add i… (read more)

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add it the error is that the email address already exists. But it doesn't exist anywhere in the online account record data available to me! I need to enter new email addresses for both my primary and secondary firefox accounts. I'm almost 85 and feel resentful regarding the befuddlement of self service tech support that wastes so many hours on uncertain guessing about tech stuff I don't understand or know where to turn for resolution.

Open 1 82

'Forgot password' not working

Hi, The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Inva… (read more)

Hi,

The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Invalid account'. Please take a look.

My email - *censored by mod*

Thanks

Open 1 175

Error when using my recovery key now it won't give me the opyion too enter it

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and au… (read more)

I was resetting my password entered my email code recovery key it didn't ask for my authenticator got an error invalid token then after retrying it asked for email and authenticator but not the recovery key the account now says I have no key

נעול Archived 1 359

password

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older co… (read more)

I changed my password.......still not letting me in....so I changed emails....I'm confused.....I want to know did my new pc accept my change of passwords from my older computer?

Archived 1 218