Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

It is still unresponsive.

We need to look at the sync logs.

Note: Do the following for each problem system/profile. And label each as to what system/profile.

Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;

Open a text/word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

Hi hiimhakk

Perhaps following the instructions (summary: 1. Click the Firefox Account icon in the Firefox toolbar. 2. Click Sign in to Firefox) in this article will help:

https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

If not then Fred's advice of getting the sync logs will be helpful

..Roland