חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox window goes black after Windows 10 update

  • 1 תגובה
  • 2 have this problem
  • 12 views
  • תגובה אחרונה מאת Shadow110

more options

After windows 10 updates (KB4025342) & (KB4022405) my firefox browser just goes all black after a few minutes of browsing. The window tab at the top is still there and I can see mu cursor but the rest of the screen is black and unresponsive. I can x out of the window and reopen firefox but this happens after about every 5 - 10 minutes of browsing regular web pages.

After windows 10 updates (KB4025342) & (KB4022405) my firefox browser just goes all black after a few minutes of browsing. The window tab at the top is still there and I can see mu cursor but the rest of the screen is black and unresponsive. I can x out of the window and reopen firefox but this happens after about every 5 - 10 minutes of browsing regular web pages.

פתרון נבחר

By the looks of your Video Drivers info supplied it seems that there is a mix of proper drivers and MS drivers. Please Update your Video drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

As Microsoft will replace drivers again and other drivers also you can check this out : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 0

כל התגובות (1)

more options

פתרון נבחר

By the looks of your Video Drivers info supplied it seems that there is a mix of proper drivers and MS drivers. Please Update your Video drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

As Microsoft will replace drivers again and other drivers also you can check this out : https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

Please let us know if this solved your issue or if need further assistance.