Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

You can check for problems caused by a corrupted user agent that identifies you as Firefox/32.0

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890) Gecko/20100101 Firefox/32.0

See:

• https://support.mozilla.org/kb/Finding+your+Firefox+version
• https://support.mozilla.org/kb/websites-say-firefox-outdated-or-incompatible
• https://support.mozilla.org/kb/how-reset-default-user-agent-firefox

Yes the problem is still there in gmail, the reply box is saying its too long so I'm going to put it in two. Application Basics

Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release-cck-mozilla79 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890) Gecko/20100101 Firefox/32.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com

Name: Adblock Plus Version: 2.7.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: AVG SafeGuard toolbar Version: 19.4.0.508 Enabled: false ID: avg@safeguard

Name: Personas Plus Version: 1.7.7 Enabled: false ID: personas@christopher.beard

(Part 2) Graphics

Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0f31 DirectWrite Enabled: false (10.0.10586.0) Driver Date: 8-17-2015 Driver Version: 10.18.10.4276 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: false browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: about:home browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.tabs.closeWindowWithLastTab: false browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.flash.disable-protected-mode: true dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 font.internaluseonly.changed: false general.useragent.override: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0; WUID=d72ead4adf88980ca50e68f6085ab746; WTB=23890; WUID=d72ead4adf88980ca50e gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0f31 gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4276 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 3 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0f31 gfx.driver-init.driverVersion: 10.18.10.4276 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1462496897 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453926060 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1463271565 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\SARAH_~1\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\SARAH_~1\AppData\Local\Temp\WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1463014364 places.history.expiration.transient_current_max_pages: 104313 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npgoogleupdate: 2 plugins.click_to_play: false print.printer_HP_Officejet_J4680_series.print_bgcolor: false print.printer_HP_Officejet_J4680_series.print_bgimages: false print.printer_HP_Officejet_J4680_series.print_colorspace: print.printer_HP_Officejet_J4680_series.print_command: print.printer_HP_Officejet_J4680_series.print_downloadfonts: false print.printer_HP_Officejet_J4680_series.print_duplex: 1515870810 print.printer_HP_Officejet_J4680_series.print_edge_bottom: 0 print.printer_HP_Officejet_J4680_series.print_edge_left: 0 print.printer_HP_Officejet_J4680_series.print_edge_right: 0 print.printer_HP_Officejet_J4680_series.print_edge_top: 0 print.printer_HP_Officejet_J4680_series.print_evenpages: true print.printer_HP_Officejet_J4680_series.print_footercenter: print.printer_HP_Officejet_J4680_series.print_footerleft: &PT print.printer_HP_Officejet_J4680_series.print_footerright: &D print.printer_HP_Officejet_J4680_series.print_headercenter: print.printer_HP_Officejet_J4680_series.print_headerleft: &T print.printer_HP_Officejet_J4680_series.print_headerright: &U print.printer_HP_Officejet_J4680_series.print_in_color: true print.printer_HP_Officejet_J4680_series.print_margin_bottom: 0.5 print.printer_HP_Officejet_J4680_series.print_margin_left: 0.5 print.printer_HP_Officejet_J4680_series.print_margin_right: 0.5 print.printer_HP_Officejet_J4680_series.print_margin_top: 0.5 print.printer_HP_Officejet_J4680_series.print_oddpages: true print.printer_HP_Officejet_J4680_series.print_orientation: 0 print.printer_HP_Officejet_J4680_series.print_page_delay: 50 print.printer_HP_Officejet_J4680_series.print_paper_data: 1 print.printer_HP_Officejet_J4680_series.print_paper_height: 11.00 print.printer_HP_Officejet_J4680_series.print_paper_name: print.printer_HP_Officejet_J4680_series.print_paper_size_type: 0 print.printer_HP_Officejet_J4680_series.print_paper_size_unit: 0 print.printer_HP_Officejet_J4680_series.print_paper_width: 8.50 print.printer_HP_Officejet_J4680_series.print_plex_name: print.printer_HP_Officejet_J4680_series.print_resolution: 1515870810 print.printer_HP_Officejet_J4680_series.print_resolution_name: print.printer_HP_Officejet_J4680_series.print_reversed: false print.printer_HP_Officejet_J4680_series.print_scaling: 1.00 print.printer_HP_Officejet_J4680_series.print_shrink_to_fit: true print.printer_HP_Officejet_J4680_series.print_to_file: false print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_J4680_series.print_unwriteable_margin_top: 0 print.printer_Send_To_OneNote_2013.print_bgcolor: false print.printer_Send_To_OneNote_2013.print_bgimages: false print.printer_Send_To_OneNote_2013.print_colorspace: print.printer_Send_To_OneNote_2013.print_command: print.printer_Send_To_OneNote_2013.print_downloadfonts: false print.printer_Send_To_OneNote_2013.print_duplex: 1515870810 print.printer_Send_To_OneNote_2013.print_edge_bottom: 0 print.printer_Send_To_OneNote_2013.print_edge_left: 0 print.printer_Send_To_OneNote_2013.print_edge_right: 0 print.printer_Send_To_OneNote_2013.print_edge_top: 0 print.printer_Send_To_OneNote_2013.print_evenpages: true print.printer_Send_To_OneNote_2013.print_in_color: true print.printer_Send_To_OneNote_2013.print_margin_bottom: 0.5 print.printer_Send_To_OneNote_2013.print_margin_left: 0.5 print.printer_Send_To_OneNote_2013.print_margin_right: 0.5 print.printer_Send_To_OneNote_2013.print_margin_top: 0.5 print.printer_Send_To_OneNote_2013.print_oddpages: true print.printer_Send_To_OneNote_2013.print_orientation: 0 print.printer_Send_To_OneNote_2013.print_page_delay: 50 print.printer_Send_To_OneNote_2013.print_paper_data: 1 print.printer_Send_To_OneNote_2013.print_paper_height: 11.00 print.printer_Send_To_OneNote_2013.print_paper_name: print.printer_Send_To_OneNote_2013.print_paper_size_type: 0 print.printer_Send_To_OneNote_2013.print_paper_size_unit: 0 print.printer_Send_To_OneNote_2013.print_paper_width: 8.50 print.printer_Send_To_OneNote_2013.print_plex_name: print.printer_Send_To_OneNote_2013.print_resolution: 1515870810 print.printer_Send_To_OneNote_2013.print_resolution_name: print.printer_Send_To_OneNote_2013.print_reversed: false print.printer_Send_To_OneNote_2013.print_scaling: 1.00 print.printer_Send_To_OneNote_2013.print_shrink_to_fit: true print.printer_Send_To_OneNote_2013.print_to_file: false print.printer_Send_To_OneNote_2013.print_unwriteable_margin_bottom: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_left: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_right: 0 print.printer_Send_To_OneNote_2013.print_unwriteable_margin_top: 0 privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: tr

You need to reset the user agent because you have a corrupted user agent.

• https://support.mozilla.org/kb/how-reset-default-user-agent-firefox

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

Use the search bar to locate this pref and reset the pref via the right-click context menu to the default value.

• general.useragent.override

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

the agent was the problem, thank you all for your help c:

Your System Detail list shows a weird update channel: release-cck-mozilla79

What Firefox version did you install?

Are you using CCK2?

• CCK2: https://mike.kaply.com/cck2/