השוואת מהדורות
Upgrade your subscription
מהדורה 290897:
מהדורה 290897 מאת Mozinet ב־
מהדורה 297941:
מהדורה 297941 מאת dgalindo ב־
מילות מפתח:
תקציר תוצאות החיפוש:
Upgrade your premium subscription to get more features at a better price.
Upgrade your premium subscription to get more features at a better price.
תוכן:
Upgrade your subscription to a higher plan or bundle your subscription to get more features at a better price.
{note}'''Note:''' Upgrades and bundles are only available to subscribers who purchased their subscriptions via website.{/note}
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=Subscription bundles=
{note}'''Note:''' Subscription bundles are only available in Canada and the US.{/note}
In addition to upgrading your subscription to a higher plan, you can also take advantage of our bundled offers to combine our services and get more while saving on your purchase.
=Upgrade your subscription=
#Visit the website of the service you’re subscribed to.
#*[https://www.mozilla.org/products/vpn/#pricing Mozilla VPN]
#*[https://relay.firefox.com Firefox Relay]
#Select your new plan or bundle and proceed to purchase.
#;[[Image:relay and vpn bundle]]
#Sign in to your account by clicking the '''Sign in''' link at the top of the checkout screen '''BEFORE''' you complete the purchase (in addition to your payment information, the checkout screen will show your current plan and the plan you’re upgrading to).
#Accept the terms and conditions of the new subscription by clicking the checkbox.
#Click '''Confirm change'''.
#Click '''Get started''' to start using your services.
{warning}You may not be immediately charged for the upgrade, as the cost may be charged to your next invoice. Please check your email for details.{/warning}
=Common questions=
==Are downgrades available?==
Subscription downgrades are not currently available. In order to revert to a previous plan, you will first need to cancel the existing subscription and then subscribe again to your desired plan. Please contact our customer support team for additional questions.
==Can I upgrade from a monthly plan to an annual plan?==
Yes, you can upgrade your monthly VPN plan to the annual plan by either:
*Choosing the annual plan on the VPN website.
*Clicking the option to upgrade in the Profile screen on the VPN app.
==What services currently offer bundled subscriptions?==
The following bundles are currently available:
*[[Subscribe to Firefox Relay Premium|Firefox Relay]] + [[Choose the Mozilla VPN plan that is right for you|Mozilla VPN]]
*[[Subscribe to Firefox Relay Premium|Firefox Relay email masking]] + [[Mask your phone number with Relay Phone Masking|Firefox Relay Phone masking]]
Visit [https://relay.firefox.com relay.firefox.com] to upgrade your subscription.
==Can I upgrade to a bundle subscription if I subscribed using Google/Apple Pay?==
We only support upgrades for subscriptions purchased on the website. If you purchased your subscription from a mobile store, upgrading from the website won't be possible. To learn more, see [[Why do I get an error when I try to upgrade my subscription?]]
==How do I ask for support?==
Please fill out our support form to get in touch with our support team:
*[https://support.mozilla.org/questions/new/firefox-private-network-vpn/form For Mozilla VPN]
*[https://support.mozilla.org/questions/new/relay/form For Firefox Relay]
Upgrade your subscription to a longer duration plan or bundle your subscription to get more features at a discounted price.
If you subscribed to [https://www.mozilla.org/products/vpn/?utm_medium=referral&utm_source=sumo&utm_campaign=upgrade-your-subscription&utm_content=upgrade-sumo-article#pricing Mozilla VPN], [https://relay.firefox.com/premium/?utm_medium=referral&utm_source=sumo&utm_campaign=upgrade-your-subscription&utm_content=upgrade-sumo-article Firefox Relay Premium] or [https://monitor.mozilla.org/?utm_medium=referral&utm_source=sumo&utm_campaign=upgrade-your-subscription&utm_content=upgrade-sumo-article Monitor Plus] via the Web you can upgrade from a monthly plan to an annual plan, obtaining an amazing discount, by visiting the links above.
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=Subscription bundles=
In addition to upgrading your subscription to a longer duration plan, you can also take advantage of our bundled offers to combine our privacy services and get more while saving on your purchase.
==Privacy Protection Plan==
[[Image:Bundle]]
Users in the US can upgrade their current subscription to the Privacy Protection Plan, which includes Mozilla VPN, Relay Premium Email Masking, and Monitor Plus.
No value lost — when you upgrade, we’ll credit the remaining time from your highest value current subscription toward your new plan. If you have more than one overlapping subscription (e.g. Mozilla VPN and Relay Premium Phone), the additional ones will be canceled automatically, and any remaining time will be credited to your account within 1–2 days and applied to your next invoice.
'''Follow the instructions below to upgrade to this pack.'''
#Click [https://accounts.firefox.com/subscriptions/products/prod_SOYBYCOWallcgz?plan=price_1RTl5CJNcmPzuWtRVETtMFUX&utm_medium=referral&utm_source=sumo&utm_campaign=upgrade-your-subscription&utm_content=upgrade-sumo-article here] to upgrade to the '''Privacy Protection Plan'''.
#Sign in using the link at the top of the checkout screen.
#Review your current plan and new plan details.
#Accept the terms and conditions.
#Click {button Confirm change}.
#Click {button Get started} to begin using your new plan.
{note}'''Note:''' If you're on the '''Relay Premium Email+Phone plan''' or the '''Relay + VPN Bundle''', you can’t upgrade directly to the Privacy Protection Plan, as it doesn’t include Phone masking. However, you can still subscribe to the Privacy Protection Plan and within 1–2 business days, we'll credit your account for the unused time of the overlapping services from your original plan.{/note}
==Mozilla VPN + Firefox Relay Bundle==
Users in Canada can upgrade their existing Subscription to our Mozilla VPN + Relay Premium Email+Phone bundle.
'''Follow the instructions below to upgrade your current subscription to the bundle.'''
#Click [https://accounts.firefox.com/subscriptions/products/prod_MIex7Q079igFZJ?plan=price_1LwoSDJNcmPzuWtR6wPJZeoh&utm_medium=referral&utm_source=sumo&utm_campaign=upgrade-your-subscription&utm_content=upgrade-sumo-article here] to upgrade to the Mozilla VPN + Relay Premium Email+Phone bundle.
#Sign in using the link at the top of the checkout screen.
#Review your current plan and new plan details.
#Accept the terms and conditions.
#Click {button Confirm change}.
#Click {button Get started} to begin using your new plan.
=Common questions=
==Can I go back to my original plan after I’ve upgraded it?==
In order to revert to a previous plan, we will need to cancel the existing subscription and then you can subscribe again to your desired plan. Please contact our customer support team for assistance with this process.
==Can I upgrade to a bundle subscription if I subscribed using Google/Apple Pay?==
We only support upgrades for subscriptions purchased on the website. If you purchased your subscription from a mobile store, upgrading won't be possible. To learn more, see [[Why do I get an error when I try to upgrade my subscription?]]
==Can I add Relay Phone masking if I already subscribe to the Privacy Protection Plan?==
Yes, you can, [https://relay.firefox.com/phone/?utm_medium=referral&utm_source=sumo&utm_campaign=upgrade-your-subscription&utm_content=upgrade-sumo-article by visiting this website]. Relay Phone masking is not included in the Privacy Protection Plan, but you can subscribe to '''Relay Premium Email+Phone''' separately.
You’ll be billed for both plans—$99 for the Privacy Protection Plan and $47.88 for Relay Email+Phone (plus any applicable taxes), charged annually. You will then be refunded the email masking portion of the second subscription, since it is included in the Privacy Protection Plan.
==I’m upgrading from Monitor Plus annual plan and I see a negative amount at the checkout screen? Am I getting money back?==
This is a result of our new limited time entry price for our Privacy Protection Bundle. Negative balances shown at the time of checkout will be applied as credits to your account and used towards future invoices.