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If you find that you can't log in to a website that requires a username and password, follow the steps described in this article.

If you find that you can't log in to a website that requires a username and password, follow the steps described in this article. * If you can log in to a website manually, but '''can't save or use saved usernames and passwords''', see [[Username and password not remembered]]. __TOC__ = Enable cookies for the website = Make sure that [[Cookies - Information that websites store on your computer|cookies]] are enabled for the site in question: {for not fx22} # [[T:optionspreferences]]. #[[T:customhistory]] # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is check marked. #* [[Disable third-party cookies in Firefox to stop some types of tracking by advertisers|Disabling third party cookies]] can cause problems with some websites. Enable this setting to rule it out as a cause for your problem. # Click {button Exceptions…}. # Make sure the site you're trying to access isn't listed. #* If it is listed, click on its entry, then click {button Remove Site}. #[[T:closeOptionsPreferences]]. {/for} {for fx22} # [[T:optionspreferences]]. #[[T:customhistory]] # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is set to '''Always'''. #* [[Disable third-party cookies in Firefox to stop some types of tracking by advertisers|Disabling third party cookies]] can cause problems with some websites. Always accept third party cookies to rule it out as a cause for your problem. # Click {button Exceptions…}. # Make sure the site you're trying to access isn't listed. #* If it is listed, click on its entry, then click {button Remove Site}. #[[T:closeOptionsPreferences]]. {/for} If you changed any settings, try logging in to the site again. = Clear history for that site = The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem: # [[T:OpenHistoryLibrary]] # At the top right corner, type the name of the website you wish to forget in the ''Search History'' field, and press {for win,linux}{key Enter}{/for}{for mac}{key Return}{/for}. # In the resulting list, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the site you wish to forget, and select {menu Forget About This Site}.{for win}<br>[[Image:History Win6]]{/for}{for mac}<br>[[Image:History Mac6]]{/for}{for linux}<br>[[Image:History Lin6]]{/for} # Close the Library window. = Clear all cookies and the cache = If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache: [[T:clearCookiesCache]] = Check Extensions and Plugins = Some extensions can cause problems with logging in to websites, especially extensions associated with certain websites. For example: * If you can't log in to Yahoo! and you use a Yahoo! Toolbar extension, try disabling it using the instructions in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article, restarting Firefox and then following the steps above to clear cookies and cache again. * If you can't log in to Gmail and you use a Google extension, try [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems|disabling it]] and then following the above steps to clear cookies and cache before trying to log in again. * Other extensions may also cause login problems. To determine if they are the cause, see [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]. Some plugins can also cause problems logging in to websites. See the [[Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems]] article for instructions on how to determine whether a plugin is causing your problem. {for win} = Security application is blocking cookies = Some Internet security and privacy applications have features that block cookies. Check the documentation that came with your software or visit the software provider's support site, to see if your application includes a cookie control feature and how you can change those settings. {/for} = Remove corrupt cookies file = If you can't log in to websites after removing the cookies associated with it, clearing your Firefox cache, and trying with your extensions and plugins disabled{for win}, and have checked security software{/for}, you may have a corrupt cookies file in your Firefox profile folder. {note}'''This will remove all your stored cookies and essentially log you out of all saved sessions on all websites.'''{/note} #[[T:profileFolder]] #[[T:closeFirefox]] # Delete the {filepath cookies.sqlite} file and any {filepath cookies.sqlite-journal} files. # Restart Firefox. <!-- MZ credit --> <br/> <br/> '''''Includes information from [http://kb.mozillazine.org/Websites_report_cookies_are_disabled Websites report cookies are disabled (mozillaZine KB)]''''' [[Template:ShareArticle|link=http://mzl.la/OzTeNj]]