Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Payed for Mozilla VPN but it doesn't work

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga Yamamoto

Yamamoto
Yamamoto
more options

Hey Guys, so I bought Mozilla VPN like 15 minutes ago with Paypal but when I sign in to download it, it says I have no subscription. I got the Emails saying "Welcome to Mozilla VPN" and "Mozilla VPN - Payment confirmed", so the payment went through. What can I do?

Hey Guys, so I bought Mozilla VPN like 15 minutes ago with Paypal but when I sign in to download it, it says I have no subscription. I got the Emails saying "Welcome to Mozilla VPN" and "Mozilla VPN - Payment confirmed", so the payment went through. What can I do?
Hoton allon fuska da aka liƙa

All Replies (2)

TJYOURFRIEND
TJYOURFRIEND
more options

Do you get this message when you click "Already a subscriber?" in the top right? If you do then you should connect with the Mozilla VPN team directly. To do that log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

Yamamoto
Yamamoto Mai mallakar tambaya
more options

Yes I tried to do that but the thing is I don't even have an subscription option there. Only Profil, Savety, connected services and Newsletter abonnents.