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Firefox works fine on my login. When I try to use firefox on my wifes login it will open and then stops working. I reinstalled firefox already

  • 2 replies
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  • Last reply by cor-el

BigD1984
BigD1984
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I can use firefox on my login. When I am on my wifes login I can click on firefox and get it to pull up but then it stops working. Once I get to the address and try to click on something it stops working. I have re-installed firefox on both logins and restarted the computer but it still will not work on my wifes login. I also updated windows.

I can use firefox on my login. When I am on my wifes login I can click on firefox and get it to pull up but then it stops working. Once I get to the address and try to click on something it stops working. I have re-installed firefox on both logins and restarted the computer but it still will not work on my wifes login. I also updated windows.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.