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What is the problem with Adobe Flash Player 11.3.300.257?

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  • 23 have this problem
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  • Last reply by Jld

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I tried to update to Adobe Flash Player 11.3.300.257 using FireFox. I get the screen that says "initializing" and that seems to go okay. I am then shown the screen that asks me how I want to handle updates. I choose notify me. Then the download starts. It completes 47% and then I get a message that says Timed Out. Adobe does not seem to have any solutions. I downloaded it fine on Internet Explorer. FF is the only problem

I tried to update to Adobe Flash Player 11.3.300.257 using FireFox. I get the screen that says "initializing" and that seems to go okay. I am then shown the screen that asks me how I want to handle updates. I choose notify me. Then the download starts. It completes 47% and then I get a message that says Timed Out. Adobe does not seem to have any solutions. I downloaded it fine on Internet Explorer. FF is the only problem

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Count your blessings? Many people are having problems with conflicts between Flash 11.3 and other add-ons or settings. (See Flash 11.3 doesn't load video in Firefox)

You might be able to download it from this alternate page: http://www.adobe.com/support/flashplayer/downloads.html (I think you want the "projector" version)

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Thank you for your reply. I tried to download from the link that you provided. Still no luck. I uninstalled the previous version, 10.xxx, because that was suggested as a workaround to download version 11.xxx But, I now have the same problem with the earlier 10.xxx version. Some websites that I frequent are not working until I download it. No problems when I downloaded it for IE. I think it is a Firefox issue. Firefox is a pain! It does not work with Bing maps, and now this.

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Which Flash version do you have installed now? Should be listed here:

orange Firefox button or classic Tools menu > Add-ons > Plugins

under Shockwave Flash.

If none, could you describe what happens when you try to install it?


Also, I've never noticed a problem with Bing maps. Perhaps there is another problem behind these issues. A standard diagnostic for that is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Diagnose Firefox issues using Troubleshoot Mode using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

Does that make any difference? To test Flash content in Safe Mode, go back to the Plugins list and enable just Shockwave Flash.

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Currently, I don't have any version of Flash installed as a plug-in on Firefox. On Internet Explorer, I downloaded the 11.xxx - no problem. The previous version of Flash for Firefox was 10.3.xxx - I was using that until I went to a frequently visited website and it prompted me to update to the latest version. I began the download.

First thing I saw was the installer started "Initializing." That stopped and then I was ask to select an update method (automatic, notify me, no update). I selected Notify Me. I clicked Next and then download and install started. It stopped at 47% and gave me a Timed Out message. It then said that it was unable to install. I turned off my antivirus software etc. No luck. No message that I can find indicates that it is getting blocked. One of the suggestions I read was that, if the 11.xxx version did not download and install, then I should uninstall the earlier versions. I did this. Still no success. The problem continues.


Bing Maps: That has been going on for about one year. I cannot get any search results if I type in a location. The map appears for a brief second and then disappears. It is like it is getting blocked but I cannot figure out how. It does not happen on IE. I was using Firefox on Bing maps fine - this was an overnight change.