Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

WidevineCdm plug-in crashed

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by slo_bern

more options

WidevineCdm plug-in crashes everytime when I try to play disney plus or amazon prime. I fit the requirements via the disney plus site. Can anyone assist? I was streaming fine last week and now its not working.

WidevineCdm plug-in crashes everytime when I try to play disney plus or amazon prime. I fit the requirements via the disney plus site. Can anyone assist? I was streaming fine last week and now its not working.

Chosen solution

@ Seburo

Did you mention that this user is on Mac OS X 10.9 ?

As you can read in my above post, Mac OS X is no longer supported by Widevine CDM 4.10.2209.1 and I'm afraid that this is also the case for 32-bit Linux as I'm not seeing an update to this latest Widevine version.

Read this answer in context 👍 0

All Replies (7)

more options

Hi

What is the version number if Firefox that you gave installed? If it is not the latest version, I recommend that you update your copy

more options

its version 78. up to date

Modified by tim.mehesy

more options

Unfortunately, Widevine CDM 4.10.2209.1 no longer supports macOS 10.9 and 10.10 (minimum is 10.11). See:

Note: The current version of Google Widevine is no longer compatible with older macOS versions such as OS X 10.9 and 10.10. Only macOS versions 10.11 and above are supported.


You may have to disable GMP update to prevent re-installing Widevine CDM 4.10.2209.1 by setting the update pref to an empty string.

  • about:config => media.gmp-manager.url (leave empty)
more options

Hi

I have been speaking to our developers and if you update to 78.1 (ESR), you should find that this issue is resolved.

more options

Chosen Solution

@ Seburo

Did you mention that this user is on Mac OS X 10.9 ?

As you can read in my above post, Mac OS X is no longer supported by Widevine CDM 4.10.2209.1 and I'm afraid that this is also the case for 32-bit Linux as I'm not seeing an update to this latest Widevine version.

more options

thank you. appreciate your time.

more options

This is suddenly happening to me on Firefox 92.0 (64-bit) running on Windows 10 21H1. Worked on 9/12, failed consistently starting 9/13, (possibly coinciding with auto-update from FF 91.0.2 to FF 92.0). I'm using WidevineCDM version 4.10.2209.1 to watch Xfinity stream recordings. Have submitted 3 crash reports via FF.