Browser crash
I work at an organization and one of our workers has intermittent crashing with Firefox. He has tried restarting in safe mode and still experiences the crashes. He is currently using Chrome, but would like to go back to Firefox. I was wondering where I could send his crash codes too so we can further assist
All Replies (9)
Hello,
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If they have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Sorry for the delay in replying. Here are a couple of the crash codes:
- bp-fd71f1f3-aa7d-4973-9f47-5c0d10200602
- bp-15814843-3d7a-4608-9104-a87340200601
Modified by cor-el
cor-el said
If they have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Alternatively you can open about:crashes via the location/address bar. See also:
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Here are a couple. Thanks. bp-fd71f1f3-aa7d-4973-9f47-5c0d 10200602 bp-15814843-3d7a-4608-9104-a87340200601
Looks like a conflict with McAfee.
- Crash signature is quite random.
- In the Modules tab the library EpMPApi.dll is red, so this library crashes Firefox.
Modified by TyDraniu
Maybe also check for corrupted fonts and try a different default font.
If an entry in modules is marked red then this merely means that the Socorro server doesn't have symbols (tooltip of icon on the far left: missing symbol) for this module to be able to cross reference an address with a line in the source code.
Not all security software is willing to share its symbols table with Mozilla.