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Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

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for software repair

for software repair

Chosen solution

I think we need more words.

Your Firefox identified itself as version 58, which is rather old now. Are you unable to update Firefox on your system?

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for software repair

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Chosen Solution

I think we need more words.

Your Firefox identified itself as version 58, which is rather old now. Are you unable to update Firefox on your system?