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how do I get customization to work? Just a blank page

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by alan_r

mlj
mlj
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My address bar disappeared and now when I click customization all I get is a blank page. How do I get both of these back. My address bar had quit working before it disappeared.

My address bar disappeared and now when I click customization all I get is a blank page. How do I get both of these back. My address bar had quit working before it disappeared.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to reset the browser.uiCustomization.state pref on the about:config page to the default value.

alan_r
alan_r
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After you work through cor-el's answer, try a couple of check workarounds.

For customization palette, type about:customizing in the Address Bar.

For the Address Bar, I expect you'll have tried this, right click on toolbar space to see which toolbars are checked/unchecked.