Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox opens ok, then a white screen covers it and I can't use Firefox

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

ajimaging
ajimaging
more options

I have uninstalled and reinstalled Firefox. Still get same thing, Transparant white screen that shows my desktop except for the line with the Firefox logo at the top left of the screen.

I can't use Firefox at all.

I have uninstalled and reinstalled Firefox. Still get same thing, Transparant white screen that shows my desktop except for the line with the Firefox logo at the top left of the screen. I can't use Firefox at all.

All Replies (2)

Diego Victor
Diego Victor
more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is also possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: