Why do multiple Download windows pop up when I download a PDF or other file?
Everytime I try to download a file (PDF, JPG, DOC) that was attached to an email (I am using Outlook WebMail) the document will download fine HOWEVER eight (8!!!) or more Download windows pop up as if I tried to download that file eight (or more) times.
So then I have to "X" out of each window after downloading one file. It is the same file listed on each popup window.
Since this is a new problem I tried shutting down the computer and restart but not successful.
Firefox 26.0
Any help...PLEASE!?!?!?
Chosen solution
Hello,
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
Ler a resposta no contexto 👍 0All Replies (2)
Chosen Solution
Hello,
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
THANKS Waka_Flocka_Flame!!!
(I pressed the "Problem Solved" button however it did not give me a chance to type anything so I found the thread and pressed "Reply")
Anyhoo...I went to Safe Mode and Firefox worked great. Went back to regular mode and again multiple Download windows when trying to download a file.
I then did as you suggested and poked around in the Add Ons and there was something called Download Manager Tweak that was upgraded last week and that was when the problems started. I got rid of it and my Downloads are working great.
THANKS AGAIN!!!