Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen.

  • 1 resposta
  • 2 have this problem
  • 1 view
  • Last reply by Morbus

AnonymousUser
AnonymousUser
more options

Issue

Firefox is having problems with certain web sites

Description

Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen.

URL of affected sites

http://

Troubleshooting information

Firefox Version 

           3.6.3

       Extensions



             Name
           
           	
             Version
           
           	
             Enabled
           



             ID

Skype extension for Firefox 2.2.0.70 false Java Console 6.0.01 false Java Console 6.0.02 true

Firefox version

3.6.3

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

Plugins installed

  • -Office Plugin for Netscape Navigator
  • Download and Print Plug-in DLL
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • Adobe PDF Plug-In For Firefox and Netscape
== Issue == Firefox is having problems with certain web sites == Description == Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen. == URL of affected sites == http:// == Troubleshooting information == Firefox Version 3.6.3 Extensions Name Version Enabled ID Skype extension for Firefox 2.2.0.70 false Java Console 6.0.01 false Java Console 6.0.02 true == Firefox version == 3.6.3 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 == Plugins installed == *-Office Plugin for Netscape Navigator *Download and Print Plug-in DLL *Default Plug-in *Shockwave Flash 10.0 r45 *Adobe PDF Plug-In For Firefox and Netscape

All Replies (1)

Morbus
Morbus
more options

Hi.

Does this only open on that specific site?

In any case, you may want to:

- instruct Firefox to handle PDF files in a specific way by going into Tools > Options > Applications and selecting the option you want for the PDF files

- reinstall Adobe Reader and its Firefox plugin

- install another reader instead of Adobe Reader. I recommend Foxit Reader ( http://www.foxitsoftware.com/pdf/reader/ ), since it's free, VERY light, VERY fast, safe and also has a Firefox plugin (make sure you don't have both Adobe Reader plugin and Foxit Reader plugin enabled/installed at the same time in Firefox)