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webpage login keeps looping me back to "session expired" and wants to redirected to start.

  • 1 resposta
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

leelamho
leelamho
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Imac and using Firefox browser Trying to login to a website. When click on shortcut to site goes directly to session expired message- 

 "Your session has expired.  You will be automatically redirected to the home page, or you may click below to return immediately. 
Sometimes will take me to login page and I fill my login credentials, then hit enter and  sends me back to "session expired message".

Sometimes generates another message randomly- "It appears you have duplicated a browser tab or window, or re-opened a closed tab. For security, this is not allowed.

To continue working, close this window and return to the original, or click below to start over.

Only does this on this webpage and can login to all other webpages with login. Used to be able to login in with no problem but now cannot. Tried with different browser(Safari, Chrome) mostly use Firefox. Also I am able to login to the site using my iphone with no problem.

Imac and using Firefox browser Trying to login to a website. When click on shortcut to site goes directly to session expired message- "Your session has expired. You will be automatically redirected to the home page, or you may click below to return immediately. Sometimes will take me to login page and I fill my login credentials, then hit enter and sends me back to "session expired message". Sometimes generates another message randomly- "It appears you have duplicated a browser tab or window, or re-opened a closed tab. For security, this is not allowed. To continue working, close this window and return to the original, or click below to start over. Only does this on this webpage and can login to all other webpages with login. Used to be able to login in with no problem but now cannot. Tried with different browser(Safari, Chrome) mostly use Firefox. Also I am able to login to the site using my iphone with no problem.
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All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

If clearing cookies doesn't help, it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).