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  • Last reply by sfhowes

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When receiving email some are placed in the Spam folder. I have filters that mark some of the email as Not Junk and then move them to the Inbox. I see them move to the Inbox for a few seconds but they pop right back to the Spam folder. How do I resolve this issue?

When receiving email some are placed in the Spam folder. I have filters that mark some of the email as Not Junk and then move them to the Inbox. I see them move to the Inbox for a few seconds but they pop right back to the Spam folder. How do I resolve this issue?

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Spam is a term not used by TB, but by the mail provider that applies filters on the mail server. Open the account in webmail and whitelist or unblock the senders (often by adding them to webmail contacts).