Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Need access to old emails on thunderbird

  • 1 resposta
  • 1 has this problem
  • 3 views
  • Last reply by Matt

jeffblumenthal
jeffblumenthal
more options

I used to access my email through Thunderbird. In February 2016, we switched domain hosts from IPage to Wix, and our email is through google mail services. A week or so ago, our computers were attacked and encrypted with ransomware, requiring us to wipeout our computers and reformat. Unfortunately, upon doing so, my thunderbird account was wiped out. I need to find an email from October 2015. IPage tried to help, but for some reason, its server only showed emails from Jan 29, 2016 through February 16, 2016. Anybody have any idea how I can access my old emails which I used to access through thunderbird? Thank you.

I used to access my email through Thunderbird. In February 2016, we switched domain hosts from IPage to Wix, and our email is through google mail services. A week or so ago, our computers were attacked and encrypted with ransomware, requiring us to wipeout our computers and reformat. Unfortunately, upon doing so, my thunderbird account was wiped out. I need to find an email from October 2015. IPage tried to help, but for some reason, its server only showed emails from Jan 29, 2016 through February 16, 2016. Anybody have any idea how I can access my old emails which I used to access through thunderbird? Thank you.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

There is a reason computer professionals have recommended backups to a largely resistant user base for the past three or more decades.

Thunderbird either stores your data exclusively on your hard disk (POP) or a synchronized copy of what is on the server (IMAP). As you provider does not have the data I must assume you were using POP. So the only records are in your personal backups that you created, or on your encrypted hard disk.